Operations Controller/Key Account Manager in Billingham

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Job DescriptionAre yous seeking a new and exciting job opportunity

Your new company A local business providing high quality storage and handling equipment 

Your new role The Operations Controller / Key Account Manager serves as the central coordination point between key customers, internal teams, and suppliers. This role ensures the smooth, end‑to‑end management of product sourcing, stock control, timelines, logistics, and invoicing. You will be responsible for maintaining strong client relationships while ensuring operational efficiency, accuracy, and timely delivery across several clients.
·
 Act as the primary point of contact for key customers, building strong, long‑term relationships.·
 Understand client needs, forecasts, and product requirements to ensure seamless delivery and service.·
 Resolve any customer issues promptly, ensuring service excellence and customer satisfaction.·
 Source products from approved suppliers based on customer requirements.·
 Manage lead times and address any delays·
 Ensure that stock is ordered in alignment with customer demand, schedules, and forecasted needs.·
 Identify potential stock risks such as shortages, overstock, or delays, and implement corrective actions.·
 Plan and schedule product shipments, ensuring compliance with delivery deadlines and customer requirements.·
 Prepare and review shipping documentationPrepare accurate invoices based on completed deliveries, pricing agreements, and contractual terms.

What you'll need to succeed 

• Proven experience in operations, supply chain, or account management roles.
• Strong organisational skills with the ability to manage multiple accounts simultaneously.
• Excellent communication and relationship‑building skills.
• Solid understanding of stock control, logistics, and purchasing processes.
• High attention to detail and accuracy in data handling and documentation.
• Proficiency in MS Office and business systems



What you'll get in return The opportunity to utilise and develop your skills set in an ever-developing organisation. 

What you need to do now 

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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