Operations & Client Services Supervisor

Job DescriptionJob Description

We’re looking for someone who’s a natural leader, great with people, and highly technical, with the ability to extract data and maintain databases. If you’re the kind of person who enjoys improving systems, supporting a team, and keeping things running smoothly behind the scenes, this could be a great fit.

Key responsibilities will include:

Hire, evaluate, develop, and provide direction to both Client Service Representatives and Lead Associates

Communicate with the firm’s clients when communication from a member of leadership is required

Serve as a resource to senior leaders for process improvement opportunities

Attributes Required:

Leadership: Adapts leadership style based on the requirements of the situation, Effectively evaluates and develops direct reports, Identifies; hires; and retains talented associates

Technical Skills: Advanced technical abilities with computer applications such as Microsoft Office (Access, Word, Excel), including the ability to extract data and maintain databases. Working knowledge of data manipulation and analysis tools, such as Python is helpful

Problem Solving: Utilizes a well-reasoned approach for solving problems, Involves members of senior leadership in the resolution of a problem when they are unable to identify a solution

Teamwork/Cooperation: Develops professional working relationships with co-workers, Offers assistance to co-workers when opportunities arise, Applies coaching and development from members of senior leadership team

Emotional Intelligence: Aware of and controls expression of one's emotions, Handles interpersonal relationships judiciously and empathetically.

Company DescriptionBevan & Associates has been representing injured workers in Ohio and other states for over 40 years. We continue to grow our practices and are looking for positive, energetic people to add to our team. We are centrally located between Akron and Cleveland.Company DescriptionBevan & Associates has been representing injured workers in Ohio and other states for over 40 years. We continue to grow our practices and are looking for positive, energetic people to add to our team. We are centrally located between Akron and Cleveland.