Operations Analyst - Remote (with occasional travel as needed)

Job DescriptionJob Description

Job Summary

At Sunrise Communities, we are committed to providing high-quality living experiences in our manufactured home communities. As an Operations Analyst, you will play a critical role in supporting our field operations through actionable data insights, performance tracking, and continuous process improvement. This position is ideal for a detail-oriented professional who is passionate about operational excellence and wants to make a tangible impact across a growing portfolio.

Essential Duties and Responsibilities

Title: Processing and Organizing (70%)

• Prepare, review, and process title applications, transfers, and registrations for manufactured homes

• Ensure titles are properly recorded in accordance with state and local laws

• Track title status and maintain an organized title inventory for each community

• Work with DMVs and other state/local agencies to resolve title discrepancies or delays.

• Coordinate title paperwork during home sales, purchases, and resales (both -owned and company-owned homes)

• Ensure compliance with titling regulations across multiple states

• Maintain accurate electronic and physical records of all title transactions

• Respond to internal and external audits or document requests as needed

• Communicate with , lenders, title agencies, and third-party vendors regarding title-related matters

• Provide exceptional customer service by guiding through the titling process

• Support onboarding of new vendors or process improvements, where applicable

Operational Analysis & Reporting (20%)

• Conduct market surveys to ensure Market Rates are competitive

• Assist in setting up Trainual for all new processes, policies, and procedures

• Handle and assist in Risk Management aspects: track community incidents, employee/ incidents, and file necessary paperwork

• Assist in creating, distributing, and scheduling any company meetings or events

• Assist in ordering supplies, materials, and other operating items

• Assist in the creation and documentation of annual budgets, capex, and weekly/monthly/quarterly reports as needed

Process Improvement (10%)

• Collaborate with Field Leaders to identify and implement operational best practices

• Document and streamline processes related to leasing, maintenance, services, and training

• Contribute to operational SOP’s and training documentation

Qualifications

• Education: You have a high school diploma or GED

• Experience: 2–5 years of Operational Support Experience

  • Experience supporting a director, multiple managers, and a functional area and team

  • Demonstrated ability to work efficiently and effectively without direct supervision

  • Demonstrated organizational and problem-solving skills with high attention to detail

  • Demonstrated experience managing calendars, correspondence, travel/expenses, and remote and in-person meetings

  • Demonstrated ability to exercise sound judgment and professional behavior

  • Demonstrated proficiency in time management and ability to prioritize operational needs

• Physical Demands: You can spend long hours sitting, using office equipment like computers

• Skills: You are a team player with excellent verbal and written skills. You are self-motivated, organized, and a problem solver

• Additional Requirements: You can pass a criminal background check

EEO Statement

Sunrise Communities is an Equal Opportunity Employer. We celebrate and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to , , , , , or expression, , , , or veteran status.

Company DescriptionSunrise Communities owns and operates manufactured home communities across the U.S., providing safe, affordable housing to families and individuals. We’re a fast-growing company focused on operational excellence, community impact, and long-term stability. Our team is mission-driven, collaborative, and committed to building strong and thriving communities, one home at a time.Company DescriptionSunrise Communities owns and operates manufactured home communities across the U.S., providing safe, affordable housing to families and individuals. We’re a fast-growing company focused on operational excellence, community impact, and long-term stability. Our team is mission-driven, collaborative, and committed to building strong and thriving communities, one home at a time.