Operational Process Analyst in Johnston

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Job DescriptionJob Description:

As an Operational Process Analyst  within the Operational Services team of the ESD organization, you will play a key role in documenting, analyzing, and enhancing operational workflows. Your work will directly contribute to process clarity, efficiency, and standardization across the team.

Key responsibilities include:

• Assisting in the development, enhancement, and maintenance of business process flow maps using Lucid (Lucidchart / Lucidspark).
• Supporting current‑state process analysis, including conducting time studies, performing process observations, and gathering operational data.
• Mapping workflows to identify bottlenecks, pain points, and opportunities for improvement.
• Helping develop, update, and improve procedures, job aids, and other end‑user documentation.
• Collaborating closely with staff processing groups and other stakeholders to capture process details and validate documentation accuracy.
• Utilizing AI‑enabled tools to generate drafts, accelerate analysis, and improve clarity of documentation and process narrative content.
• Assisting Operational Services leadership with small improvement initiatives by providing analytical support and process insights.

This provides hands‑on experience with operational analysis, workflow mapping, documentation excellence, and continuous‑improvement practices in a large and dynamic corporate environment.

Qualifications:

• Currently enrolled in a college or university working toward a bachelor’s degree in Business Administration, Business Analytics, Industrial Engineering, Operations Management, Management Information Systems (MIS), or a related field.
• Rising Junior or Senior status.
• Strong analytical and problem‑solving skills with the ability to understand and break down complex workflows.
• Excellent communication and interpersonal skills to collaborate with stakeholders and gather detailed process information.
• High attention to detail, strong organizational skills, and the ability to manage multiple tasks effectively.
• Familiarity with Lucidchart, Microsoft Visio, or similar workflow‑mapping tools ( but not required).
• Proficiency with AI chat‑based tools (e.g., Copilot, ChatGPT, Gemini) to accelerate analysis, process documentation, and content development.
• Basic understanding of process documentation, process mapping, or continuous‑improvement concepts (a plus).
• Proficiency with Microsoft Word, Excel, and other documentation tools.
• Ability to work independently and meet deadlines in a dynamic, fast‑paced environment.

FM is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce.

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