Offshore Technical Support & API Implementation Specialist in , United States

Role: Offshore Technical Support & API Implementation Specialist
Location: South Asia

Employment Type: Full-time

Level: Intermediate

Compensation: Salary + Bonus + OTE + Health Benefits

About Veem
Veem is transforming global money movement. Traditional cross-border payments are slow, expensive, and opaque— we’ve built a platform that makes them seamless, transparent, and scalable.

Our solution combines global payments, FX optimization, and embedded financial tools to help businesses—from SMBs to large platforms—operate and grow internationally with confidence.

We take a partner-first approach, working closely with customers to unlock revenue opportunities and drive real business impact.

Why Join Veem

Impact: Help businesses move billions globally, more efficiently

Growth: Be part of a fast-scaling fintech and embedded finance space

Ownership: Contribute meaningfully and see results quickly

Collaboration: Work cross-functionally across Product, Sales, and Ops

Innovation: Shape the future of B2B payments

Role snapshot
Intermediate individual-contributor role blending frontline technical support with customer and partner API implementation. The hire will support customers by phone, email, and chat while guiding integrations from configuration through testing, launch, and post-launch stabilization.

Ideal candidate profile

3+ years in API implementation, technical onboarding, SaaS support, or another client-facing technical role.

Hands-on REST APIs, JSON, authentication/OAuth, webhooks, Postman, and OpenAPI.

Can test APIs, inspect logs/payloads, isolate root causes, and clearly document reproduction steps.

Comfortable guiding both technical and business stakeholders through an integration.

Strong customer support ownership across phone, email, and live chat.

Organized enough to balance queue coverage, multiple implementations, documentation, and follow-ups.

AI experience: able to test/refine prompts, agents, or automated workflows and monitor quality.

background

Fintech, payments, banking, financial services, or another regulated environment.

Payment workflows: transaction processing, reconciliation, international payments, KYC, business verification. API monitoring, SQL, scripting, developer tools, middleware, or automation platforms.

Experience partnering with Engineering and writing high-quality technical issue reports or implementation documentation.

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