Office Manager! - Lead Operations & Support in a Dynamic Team

Job DescriptionJob Description

Benefits 10 days PTO, 5 sick days; company contributions toward health, vision and dental plans; $50k life insurance policy; available 401k (no match)

POSITION OVERVIEW

The Office Manager plays a key role in supporting the daily operations of both the office staff as well as the sales and management teams. This role works closely with the Director of Customer Service & Office Administration to manage customer service requests, sales reporting and performing a wide variety of administrative tasks. Some responsibilities will include:

Description

· Provide administrative support to office management

o Answer phones and directs customer queries to the appropriate department/person

o File paperwork from orders and payments

o Process customer returns

o Update SAP when needed

o Provide support to Accounts Receivables Manager when needed

· Provide support to sales team

o Put together monthly sales reports for sales representatives

o Upload order data to EMNIS database

o Work with SVP of Sales on territory realignments and updating of sales goals

o Update monthly sales dashboards and monitor commission bumps

· Provide customer support

o Answer customer email and phone inquiries

o Handle customer pricing contracts and agreements

o Handle value analysis product submissions and questionnaires

· Exhibit polite and professional communication via phone, e-mail and mail

· Display professional appearance and behavior

QUALIFICATIONS

· 2-3 years experience working in an office setting required

· 1-2 years experience working in customer service required

· Proficiency in Microsoft Office required

· Has an expert-level understanding of Excel

· Experience with SAP helpful but not required

· Willing to occasionally lift and/or move up to 35 pounds

· Must have reliable transportation and be able to be at work reliably and consistently