Night Quality Assurance Manager - Seattle Metro Area

Job DescriptionJob Description

Company Overview

System4 of OR, WA, & ID is a professional facility services management company dedicated to delivering the highest standards of service, quality, and reliability to our clients. We work with independently owned cleaning businesses (service providers) to deliver contracted services. System4 is the central partner for client satisfaction, vendor management, and operational oversight.

Position Overview

We are seeking a Night Quality Assurance Manager for the greater Seattle Metro area, to aid in the operational and service quality oversight. This role is part-time (10–20 hours per week) with flexible nighttime hours set based on business need and at your discretion. The person in this role will be accountable for monitoring service quality across client sites through scheduled and impromptu inspections, documenting findings, and supporting the account management team to ensure consistent excellence. The Inspector will also serve as the after-hours escalation point for client or provider service issues and, on rare occasions, may step in to complete service tasks if a scheduled provider does not perform or reschedule. Additional incentives, special service opportunities, and advancement opportunities available depending on performance and ability.

Key Responsibilities

• Conduct on-site inspections of commercial facilities to verify that services meet the scope of work and client expectations.

• Document inspection results, including photos and written notes, using company-provided tools and protocols.

• Communicate inspection findings with service providers and Account Managers, including required and suggested corrective actions.

• Collaborate with account managers and report to the market business manager.

• Serve as the after-hours point of escalation for client and provider service issues.

• Complete service tasks if a scheduled provider does not perform or reschedule.

Qualifications

• Strong attention to detail with the ability to identify service gaps and areas for improvement.

• Excellent communication and documentation skills.

• Self-motivated, reliable, and able to work independently.

• Flexibility to work evenings, nights, or weekends as needed.

• Ability to perform floor care, window cleaning, or other special services .

• Independent business entity with an EIN (not as an individual/SSN) .

• Located within the Seattle metro area required.

• Prior experience in commercial cleaning, facilities services, or quality assurance required.

• Valid driver’s license and reliable transportation required.

• Must be able to work legally within the U.S.

• Bilingual English and Spanish (at least conversational) required.

Schedule & Compensation

• Part-time: 10–20 hours per week.

• Typical hours: evenings/nights, generally between 7:00 PM and Midnight (flexible day and hours scheduling).

• Compensation: $21–$25/hour, based on qualifications and experience, paid as 1099 subcontractor.

• Mileage reimbursement: At the current IRS rate, with mileage tracked through an approved reporting app (e.g., MileIQ).

• Referral Incentives:

• $25 for each service provider successfully set up in our system (subject to qualification and market availability).

• $100 for each client referral that advances to a delivered proposal by a Sales Agent.

Why Partner With Us

• Flexible evening hours.

• Be a valued partner in maintaining high standards and client satisfaction.

• Maintain flexibility in your schedule and the ability to independently operate your own business while having the experience of being part of our Team.

• Work directly with leadership and account management in a growing multi-market operation.

• Earn additional incentives for helping expand our provider and client network.

• Additional opportunity to apply to join our service provider network and perform contracted cleaning services outside the scope of this role.

To Apply

• Submit your resume and cover letter to pacnwpartnerships@system4.com. Include:

• What makes the role a great fit for you

• 2 professional references

• Your ideal start date

• Please put the job title on the email Subject line to ensure it is seen!