Night Operations Manager

Job DescriptionJob Description

City Wide Facility Solutions is looking for a dedicated Night Operations Manager to oversee our nighttime operations across various facilities. In this role, you will ensure that all cleaning and maintenance tasks are executed efficiently and meet our clients' expectations. You will lead a team of independent contractors, managing their performance and ensuring quality service. This position is critical for maintaining client satisfaction and operational excellence.

Responsibilities:

• Oversee nightly operations, ensuring adherence to client specifications and company standards.
• Conduct quality assurance inspections and audits to verify service delivery meets contractual agreements.
• Provide leadership and support to independent contractors, fostering a positive working environment.
• Address any client concerns or complaints promptly and effectively, ensuring issues are resolved quickly.
• Document operational activities and provide reports to upper management regarding nightly operations and any incidents.
• Assist in the training and onboarding of new contractors, ensuring compliance with company policies and protocols.

This position offers an exciting opportunity to contribute to the success of City Wide Facility Solutions by leading our night operations team effectively.

Requirements

• High school diploma required; associate's or bachelor's degree in management or a related field is a plus.
• Minimum of two years of experience in operations management or supervisory role in a facility services environment.
• Strong leadership, organizational, and interpersonal skills.
• Excellent communication skills, both verbal and written.
• Ability to work independently and make sound decisions under pressure.
• Familiarity with cleaning operations and standards .
• Basic computer skills and proficiency in Microsoft Office Suite.

Benefits

· Medical, Dental, Vision, and Life Insurance

· Paid Time Off (PTO), vacation, and sick leave after 60 days of employment

· 401(k) plan after one year of employment

The company has carefully reviewed this job description to ensure that it includes the role's essential functions and fundamental responsibilities. It is designed to clearly outline the position’s expectations and the competencies required for successful performance. However, this document should not be considered an exhaustive list of all duties, responsibilities, skills, or qualifications. Additional functions or requirements may be assigned by management as necessary. This job description does not constitute a contract of employment, and the company reserves the right to modify or amend this description and assign additional tasks at its discretion and as business needs evolve.