Network & Telecommunications Services - Senior Systems Engineer

Job DescriptionJob Description

Our Direct Client is looking for Senior Systems Engineer

Top Skills & Years of Experience:

Cisco Unified Contact Center Express (UCCX): 5+ years
Cisco Unified Communications Manager (CUCM): 5+ years
Cisco Unity Connections (CUC): 5+ years

Clear and concise written and verbal communication is crucial to success and productivity in this role.

Interview Process: Virtual Interview via MS Teams video. Please use laptop and be prepared to share screen if asked.
Duration: 1 year with possible extension

Hybrid: Resource will be working a hybrid schedule. NO REMOTE ONLY OPTION. Will need to be onsite from day 1, two days a week.
Local or non/local: Local candidates ONLY (must be located within 2 hours of Lansing, MI)

Please note, resource may need to work some weekends or after hours.

Our client is seeking a Senior System Engineer resource to provide design, engineering,
technical, implementation support, process design and service design package documentation for the
Cisco Unified Contact Center Express (UCCX). There are enhanced call routing & call center
agent/supervisor functional requirements that require a skilled technical engineering resource. This
resource will provide Level 2 and 3 technical support, training and knowledge transfer to the Telephony
Services staff. In addition, this resource will provide engineering and technical support for the Cisco
Unified Communications Manager (CUCM) and Cisco Unity Connection (CUC).