Network Engineer (3rd Line) in Solihull

Job Description

Role: 3rd Line Network EngineerLocation: Solihull (Fully On-Site)Salary: £40,000 - £45,000Network IT are working with a growing and highly regarded managed services provider to recruit a 3rd Line Network Engineer . This is a senior technical role supporting complex, enterprise and ISP-level networks across a diverse customer base covering numerous sectors and industries with their own bespoke requirements.This is an excellent opportunity for an experienced engineer who thrives in high-impact environments, enjoys solving complex issues, and wants to work across a broad, modern networking stack.This role will require you to work Monday to Friday out of our clients Solihull office, please ensure you can accommodate to these circumstances before applying.Role OverviewAs a 3rd Line Network Engineer , you will provide advanced technical support and own escalated issues across end-to-end network environments. You will be responsible for diagnosing and resolving complex connectivity problems, ensuring the stability, performance, and security of mission-critical systems.You will work across the full network stack from ISP backbone and WAN connectivity through to customer edge, firewalls, LAN switching, and wireless infrastructure playing a key role in maintaining high service standards and customer satisfaction.This role requires a highly analytical and detail-oriented professional who can manage multiple priorities, communicate clearly with stakeholders, and deliver under pressure.Key ResponsibilitiesProvide 3rd line support across complex enterprise and ISP-level network environmentsOwn and resolve escalated network incidents , performing deep technical diagnosticsSupport full-stack networking including WAN, LAN, routing, switching, firewalls, wireless, and SD-WANTroubleshoot issues across core backbone, circuits, customer edge, and on-site infrastructureWork across multi-vendor environments including Fortinet, Cisco Meraki, and Palo AltoEnsure high levels of network performance, availability, and reliabilityMaintain detailed documentation and update ITSM/ticketing systems (e.g.

ServiceNow)Collaborate with internal teams and support knowledge sharing across the wider technical functionSupport customers in mission-critical environments , ensuring professionalism and accuracy at all timesEssential Skills & ExperienceProven experience in a 3rd Line Network Engineer or senior network support roleExperience supporting large-scale, high-availability network environments (public sector, healthcare, education, or enterprise)Strong technical knowledge of:Routing protocols (BGP, TCP/IP stack)WAN/LAN networkingFirewalls and network securityWireless networking and SD-WAN technologiesHands-on experience with FortiGate, Cisco Meraki, and Palo AltoExperience using ITSM platforms (ServiceNow desirable)CCNA certification (essential)CCNP certification (highly desirable)TPBN1_UKTJ