Network and Infrastructure Engineer

Job DescriptionJob Description

This is an on-site role based in Madison, WI. Remote work is not available for this position.

Seeking an experienced Network and Infrastructure Engineer to support high-level network operations, server infrastructure, and critical plant systems. This Tier 3 position demands strong technical troubleshooting, rapid response capabilities, and hands-on experience across both network and server environments.

Core Responsibilities

• Maintain and troubleshoot Cisco LAN/WAN/Wireless networks, Layer 2/3 routing, PBX systems, and standard protocols.

• Support infrastructure setup and maintenance: cabling, switch deployments, port management, and traffic analysis (e.g., Wireshark).

• Administer and support Windows Server (2012/2016), including DHCP, DNS, SCCM, file shares, and print services.

• Perform hardware diagnostics and replacements for rack servers, switches, disk drives, fiber, and backup systems (SAN/NAS).

• Manage data center environments including HVAC, UPS, and power systems.

• Provide Smart Hands support for remote teams and interface with third-party vendors for escalation and resolution.

• Support manufacturing technology, including PLCs, ANDON systems, and other production-critical applications.

• Respond quickly to outages and incidents—critical plant floor equipment requires resolution within 15 minutes.

• Participate in an on-call rotation and be available to work flexible hours and travel as needed.

Must-Have Qualifications

• 7+ years of experience in enterprise-level networking and infrastructure roles.

• Strong proficiency with Cisco networking (routing, switching, wireless); CCNA certification required.

• Experience with TCP/IP, VLANs, DHCP, PoE, and network packet capture tools.

• Proven experience in server administration, hardware maintenance, and remote support.

• Excellent troubleshooting, root cause analysis, and escalation management skills.

• Ability to lift up to 50 lbs. and work on ladders/stairs to access equipment.

• Strong teamwork, communication, and customer service under pressure.

Skills

• Knowledge of plant-floor manufacturing tech (GALC, AER, PTCS, etc.)

• Familiarity with Active Directory, GPOs, and change management processes

• Experience supporting remote teams and using remote desktop/control tools

• Comfortable traveling to client sites within the U.S. for short-term support

• TMMBC English Competence: 50%–100%