MSP/MSSP Product & Operations Manager

Job Description

Overview:

DNA Communications, in partnership with Helix Technologies, is launching a Managed Services and Security Services division. We seek an experienced Product Manager to design, implement, and scale this new line of business.

Responsibilities:

• Define and implement the managed services stack (NinjaRMM, Halo PSA, Todyl, ThreatLocker, CyberGuard360).
• Develop service packages for SMB clients and oversee rollout.
• Manage vendor relationships and align with compliance needs.
• Provide hands-on support in early stages while building a technical team.
• Monitor delivery, SLAs, and client satisfaction.
• Coordinate with DNA leadership to align with broader company strategy.

Qualifications:

• 5+ years in MSP/MSSP service delivery, product management, or operations leadership
• Deep knowledge of RMM, PSA, SOC, and cybersecurity platforms.
• Proven track record in launching services and scaling teams.
• Strong vendor management skills.

Why Work Here?

• Stability of DNA Communications + startup energy of Helix.
• 100% employer-paid healthcare, 401(k) with match, dental/vision/life.
• Career growth into Director/VP-level leadership.
• Impactful role in shaping the MSP division from day one.