Mold Technician/ Crew Chief

Job DescriptionJob DescriptionMold Tech

We do mold and odor remediation. We strive to provide quality customer service.
Training will be offered

Responsibilities

• Provide customer service and support visits and tie workflow to schedules to ensure maximum efficiency.
• Manage all testing, remediation and services to ensure proper processes.
• Effectively use POS/CRM system to complete jobs properly and coordinate with the team and customers.
• Collaborate with team and share information across the organization to build positive relationships with clients and coworkers.
• Satisfy customer needs by making appropriate recommendations and briefings using accurate procedures and protocols.
• Maintain customer satisfaction by using creativity and ingenuity to investigate problems, identify resolutions, suggest enhanced add on services, and recommend improvements.
• Service existing accounts by analyzing work orders, planning a daily travel schedule, reviewing concerns, conducting tests, and resolving problems.

Qualifications & Skills

• Technical degree or certification, or willingness to become certified in GHS offered courses IIRC Certifications
• Awareness of health and safety issues
• Ability to adapt to work schedules and flexible shifts
• Excellent customer service, communication and self-management skills
• Must have transportation
• Valid Drivers license
• Pass drug and background check
• Be able to work in attics and basements and crawl spaces and confined spaces.