Senior Engineer Hybrid AD Intune Azure Entra

Job DescriptionJob DescriptionSenior Systems Engineer & Support Supervisor

Location: Sherman Oaks, CA (On-site)
Type: Full-time, Salaried
Hours: Minimum 50 hours/week | Flexibility within 7days 8:00 AM–10:00 PM
Compensation: Competitive Salary (DOE)

About Us:
Tactical Techs is a dynamic MSP and IT services provider based in Sherman Oaks, CA. We specialize in supporting small to mid-sized businesses across various industries with a focus on excellence, innovation, and reliability. As we continue to grow, we're looking for a Senior Systems Engineer to join our team in a leadership and supervisory role.

Position Overview:

We are seeking a Senior Level Engineer with administration experience in Microsoft 365, Azure,  as well as on-prem Active Directory in a hybrid environment. This individual will work closely with our Tier 2 Support Desk team in both a hands-on and supervisory capacity—ensuring that day-to-day tasks, service tickets, and long-term projects are executed with precision and accountability.

Key Responsibilities:

• Supervise and mentor Tier 2 support staff as well as perform Tier1/2 tasks if needed to move forward 
  
  
• Oversee ticket queues, ensuring timely response and resolution.
  
  
• Proactively move forward internal and client-facing IT projects.
  
  
• Create, implement, and enforce internal procedures and best practices.
  
  
• Maintain hands-on oversight of critical systems and infrastructure, including:
  
  
  • Microsoft 365 Administration
    
    
  • Microsoft Entra ID / Azure AD Administration
    
    
  • Azure cloud environment Administration
    
    
  • On-prem Active Directory in hybrid setups Administration

• Stay aware of critical or time-sensitive issues during support hours 7days week 8am-10pm , with flexibility in scheduling workdays as needed.
  
  
• Provide escalation support and guidance to the support team.
  
  
• Collaborate directly with leadership to continuously improve service delivery.
  
  

Requirements:

• 10+ years of professional IT administration and engineering experience.
  
  
• Proven administration experience in Microsoft 365, Azure, Entra ID, and on-prem Active Directory in a hybrid environment.
  
  
• Strong project management, documentation, and communication skills.
  
  
• Experience managing or supervising IT support teams.
  
  
• Ability to thrive in a fast-paced MSP environment and juggle multiple priorities.
  
  
• Must be able to work on-site in Sherman Oaks, CA.
  
  
• Flexibility to adapt schedule based on workload and project needs.
  
  

What We Offer:

• A tight-knit, high-performing team where your contributions truly matter.
  
  
• Opportunities for growth and continued learning.
  
  
• A collaborative environment with autonomy and ownership.
  
  
• Competitive salary
  
  

To Apply:
Please send your resume and a short note about why you’re the right fit to david@tacticaltechs.com. Serious applicants only and send text message to 818-571-7023 for faster consideration