Men's Planning Room Team Lead in Raleigh

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Job DescriptionJob DescriptionRole Summary: Position will provide Intra-Departmental support for accurate and timely flow of client information and database training and accuracy. Facilitator will receive and coordinate requests from all departments requesting client information and respond promptly with results. Position will field and assist clients with questions concerning program and detox procedures directing them to pertinent staff or outside resources.Role Requirements and Preferences:

Required:

• High School diploma or equivalent OR 2 years’ experience in a similar role.
• Minimum 6 months mentor/supervisory experience (Will be overseeing Peer Mentors.)
• Completion of Onboarding within the first month of hire, which consists of completing a review of the policy and procedures manual, the employee handbook, and review of benefits.
• Clean pre-employment drug test. Our company is a proud drug-free workplace. As a condition of employment, all employees are expected to abide by our policy which prohibits the use or abuse of drugs and alcohol in the workplace. All final job offers are contingent upon the successful completion of a pre-employment drug screening.

:

• Familiarity with administrative functions and tools (customer service, MS Suite, physical office management, etc)
• Familiarity with the Healing Transitions service model and the recovery process.

Key Competencies:

• Systematic Capacity: Ability to approach tasks and problems in a methodical and organized manner, ensuring efficient and effective outcomes.
• Ethical Conduct/Practice: Commitment to maintaining high standards of integrity and professionalism in all actions and decisions, adhering to ethical guidelines and principles.
• Thoroughness: Attention to detail and dedication to completing tasks accurately and comprehensively, leaving no aspect overlooked.
• Communication Proficiency: Strong verbal and written communication skills, enabling clear and effective exchange of information with colleagues, clients, and stakeholders.
• Exceptional Computer Skills in a Microsoft Windows Environment: Proficiency in using Microsoft Windows operating systems and related software applications to perform various tasks efficiently.
• Personal Effectiveness/Credibility: Demonstrating reliability, accountability, and trustworthiness in all professional interactions, earning the confidence and respect of others.
• Organizational and Planning Skills: Ability to prioritize tasks, manage time effectively, and develop strategic plans to achieve goals and meet deadlines.
• Customer Service : Focus on understanding and meeting the needs of participants, providing high-quality service and support to ensure satisfaction.
• Attention to Detail: Keen eye for detail, ensuring accuracy and precision in all work, from data entry to complex project management.
• Willing to Take Initiative: Proactive approach to identifying opportunities for improvement and taking action without being prompted, demonstrating leadership and innovation.
• Reliable: Consistently dependable in fulfilling responsibilities and commitments, maintaining a strong work ethic and punctuality.
• Stress Tolerance: Ability to remain calm and composed under pressure, effectively managing stress to maintain productivity and performance.
• Flexibility: Adaptability to changing circumstances and willingness to adjust plans and approaches as needed to achieve objectives.
• Time Management: Efficiently managing one's time to balance multiple tasks and responsibilities, ensuring timely completion of work.
• Collaboration Skills: Ability to work effectively with others, fostering a cooperative and supportive team environment.
• Able to Multitask in a Fast-Paced Environment: Competence in handling multiple tasks simultaneously while maintaining high standards of performance and quality in a dynamic and demanding setting.

Core Responsibilities:

• Administrative Support: Provide intra-departmental support to ensure the accurate and timely flow of client information and database maintenance accuracy.
• Collaborate closely with the Director of Recovery Services, Planning Room, and Peer Mentors to manage daily tasks including the review of all program documentation to ensure accuracy, including daily program rosters, bed assignments, participant attendance, and arrivals or departures.
• Work in partnership with Recovery Engagement Specialist staff to maintain a consistent flow of participant progress, movement updates, and roster changes.
• Assist with facilitation of Community Process Business Meetings for the CTR I Community.
• Collaborate with Peer Mentors to establish and maintain consistent operations within the Planning Room. Support ongoing growth within the Planning Room by role modeling and providing to Peer Mentors.
• Proactively meet with the Planning Room Coordinator and Director of Recovery Services to discuss potential improvements to systems, policies, and procedures to enhance efficiency and service quality at Healing Transitions.
• Required to attend weekly program coordination meetings to provide overviews and updates of pertinent information regarding program participants.
• Build and maintain community partner relationships such as probation/parole, mental health providers, Trillium Health Resources.
• Document Management: Manage and organize documents, ensuring all client information is accurately recorded and easily accessible.
• Ensure that all documentation requiring the Planning Room Coordinator’s review or approval (such as pre-screen forms, program changes, release of information, and program discharges) is correctly and accurately prepared.
• Manage the TextBehind account to ensure timely distribution of correspondence to inmates from program participants.
• Communication: Receive and coordinate requests from all departments for client information, responding promptly with results. Field and assist clients with questions concerning program and detox procedures, directing them to pertinent staff or outside resources.
• Respond promptly and accurately to Planning Room emails and voicemails, addressing or following up on related inquiries. Ensure Peer Mentors are also promptly and accurately responding to emails and voicemails.
• Compliance and Confidentiality: Adhere to all compliance regulations and maintain confidentiality of client information.
• Miscellaneous:. Handle other duties as assigned by the supervisor.

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