Membership Operations Manager

Job DescriptionJob Description

Membership Operations Manager

More fun. More passion. More connection. Golf Ranch is building the future of golf—and you’re invited!

Who we are

At Golf Ranch, we’re in love with the game of golf and we’re on a mission to make it more accessible, more fun, and way less formal. We pride ourselves on creating spaces that buzz with energy — where competition and connection go hand in hand, and where our core values of Unshakeable Character, Competitive Greatness, Infectious Enthusiasm, and Deep Connection are celebrated every day.

Working here means joining a team that brings passion and pride to every shift. We back each other up, celebrate wins big and small, and stay focused on creating unforgettable guest experiences. Ready to work where good vibes and great people come standard? Apply today and come be part of the team that’s changing the game!

Who you are

As a Membership Operations Manager, you’re a hands-on leader who thrives in a fast-paced, guest-facing environment. You’re energized by coaching a team, creating a culture of accountability, and driving membership growth through daily execution.

This isn’t a strategy-only sales role — it’s a boots-on-the-ground position where you lead from the front, set the tone for guest service, and deliver real-time impact on membership outcomes.

What you’ll do

Team Leadership & Development

• Model the energy, professionalism, and focus you expect from your team

• Act as the go-to leader when things get busy — solve problems quickly and effectively

• Set the tone for team culture, pace, and consistency through Golf Ranch’s core values

• Provide hands-on coaching every shift -- training, redirecting, and recognizing in the moment

• Own the new hire training process: onboarding, shadow shifts, and expectation-setting

• Give direct, timely feedback and build a culture where coaching is ongoing, not occasional

Membership Growth & Retention

• Empower your team to confidently pitch Ranch Pass memberships with clarity and enthusiasm

• Ensure every guest is offered the opportunity to join — no missed conversations, no missed leads

• Oversee all aspects of Ranch Pass, including coaching, communication, retention, and satisfaction

• Use performance data to identify opportunities, celebrate top performers, and refine execution

• Hold the team accountable to sales process execution, converting guest interactions into lasting value

Guest Experience & Service

• Ensure every detail is executed with precision — from guest profiles to payments, upgrades, and cancellations

• Maintain SOPs and daily checklists to keep standards tight and consistent

• Resolve issues quickly to prevent disruptions and protect the guest experience

• Maintain a clean, welcoming, and high-functioning environment that reflects brand standards

Operations & Site Excellence

• Oversee sales counter operations, ensuring accuracy in payments, upgrades, and membership transactions

• Train team members on Golf Ranch systems, checklists, and SOPs, and hold them accountable

• Troubleshoot challenges in real time, from tech issues to high-traffic guest rushes, ensuring smooth operations at all times

What you’ll need

• 1–2 years of leadership or management experience

• Food Handler’s Permit and TABC Certification

• Strong communication skills with the ability to connect authentically with both guests and team members

• Proven ability to coach others, drive performance, and hold a team accountable

• Comfortable with sales and hospitality operations

• Ability to stay calm under pressure and solve problems quickly

• Tech confidence with POS systems, dashboards, and guest profiles

• Flexibility to work evenings, weekends, and peak traffic periods

Bonus Points

• Experience in golf, food & beverage, or entertainment industries

• Familiarity with sales coaching and membership-based models

• Knowledge of local markets and guest demographics

Physical Requirements

• Ability to walk, stand, and interact with guests for extended periods of time

• Ability to lift, carry, bend, and set up items weighing up to 50 pounds

• Comfort working in a fast-paced, high-volume environment, including outdoors in varying weather conditions

Why Golf Ranch?

At Golf Ranch, work, play, and growth go hand in hand. Our core values of Unshakeable Character, Competitive Greatness, Infectious Enthusiasm, and Deep Connection show up every day in how we treat our guests and each other. Along with a supportive team environment, we offer:

• Unlimited free golf to enjoy outside of work

• 50% off food and non-alcoholic beverages

• 25% off merchandise and retail

• One free on-shift meal from our beloved concession container

• Commission on Ranch Pass memberships sold

• Predictable scheduling you can plan around

• On-the-job training and career development opportunities

Our Commitment

Our mission to create a sense of belonging through the game of golf reflects our commitment to & . Golf Ranch is an equal opportunity employer and does not discriminate on the basis of , , , , , , marital status, , veteran status, genetic information, , or any other reason prohibited by law in provision of employment opportunities and benefits.