Mediation Program Manager in Appleton

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Job Description

Mediation Program Manager

Position Type: Full-time (40 hours/week), Exempt

Reports To: President, Board of Directors

Location: Appleton, WI

Salary: $65,000 annually, depending on experience

Benefits: Paid holidays, sick leave, flexible schedule

About OCCRC

The Outagamie County Conflict Resolution Center (OCCRC) is a new nonprofit providing accessible, equitable, and effective mediation services for housing, civil, and community disputes. We aim to reduce conflict and the burden on the courts while improving community well-being through volunteer-led mediation.

Position Summary

OCCRC seeks a highly organized, people-centered Mediation Program Manager to launch and oversee operations, with the potential to grow into an Executive Director role. This position is ideal for someone who is process-oriented, thrives on communication, relationship-building, volunteer coordination, and public engagement.

Primary ResponsibilitiesProgram & Administrative (50%)

• Manage daily mediation operations, including intake, scheduling, case tracking, and communications
• Respond to public and partner inquiries within 24 hours (excluding weekends)
• Maintain program documentation, forms, and internal systems
• Track program data and assist with reports for the board and funders
• Use Microsoft Office, databases, project management tools, and Zoom to manage workflows and meetings
• Support basic organizational finance functions, including paying bills, budget tracking, expense monitoring, and coordination with board leadership and contracted bookkeeper. 

Volunteer Recruitment & Coordination (30%)

• Recruit, onboard, schedule, and support volunteer mediators
• Coordinate training and ensure mediator standards are met
• Maintain regular communication and foster a positive, inclusive volunteer culture

Outreach and Community Engagement (20%)

• Build relationships with courts, attorneys, nonprofits, and community partners
• Represent OCCRC at community events and speak to groups of 10 to 50 participants
• Support social media, website content, newsletters, and fundraising efforts

Required Skills and Qualifications

• Three or more years of experience in nonprofit work, volunteer coordination, program management, or court-related roles
• Strong written and verbal communication skills, including public speaking
• Excellent interpersonal and organizational skills
• Demonstrated commitment to equity, restorative practices, and inclusive service delivery
• Proficiency in Microsoft Office and comfort using Zoom and other digital tools
• Basic understanding of nonprofit finances, including budgets and expense tracking
• Ability to manage multiple priorities independently
• Willingness to complete mediation and courtroom training within 90 days

Qualifications

• Experience with mediation, restorative justice, or conflict resolution
• Familiarity with social media, digital communications, or website tools
• Grant writing or fundraising experience
• Cultural humility and trauma-informed approach to conflict and service delivery
• Discretion in handling sensitive information and maintaining confidentiality
• Startup mindset with comfort in ambiguity and rapid adaptation
• Data-informed decision-making using feedback and outcome tracking
• Skilled at navigating power dynamics across legal, government, and community partners
• Proficiency with scheduling, case tracking, and project management tools (e.g., Monday.com, Office 365)

Work Environment

This is a unique opportunity to shape the launch of a conflict resolution center from the ground up. The ideal candidate will thrive in a startup nonprofit setting with high mission alignment, flexible structure, and strong community support. Most work will be done in an office or courthouse setting. 

How to Apply

Please send a cover letter and resume to Amanda Moore at amanda@occrc.org.

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