Mechanical Support Representative in Aurora

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Job DescriptionJob Description

Mechanical Support Representative

Provides technical assistance, troubleshooting, and customer service for mechanical equipment, systems, or products. They diagnose issues, guide users through repairs via phone/email, process warranty claims, and manage documentation using CRM tools.

Key skills include mechanical aptitude, strong communication, and technical expertise.

Key Responsibilities:

• Technical Troubleshooting: Diagnosing and resolving mechanical issues for customers, often remotely.
• Customer Support: Answering inquiries, educating users on product usage, and managing complaints.
• Warranty/Service Processing: Handling warranty claims, parts ordering, and documenting service work.
• Documentation: Logging customer interactions, technical solutions, and recurring product issues in CRM systems.
• System Knowledge: Advising on maintenance,, recommending upgrades, and facilitating repairs.

Qualifications and Skills: 

• Technical Background: Knowledge of mechanical systems, HVAC, machinery, or automotive components.
• Communication: Excellent verbal and written skills for explaining technical details to non-technical users.
• Tools: Proficiency with Microsoft Office and CRM tools.
• Soft Skills: High mechanical aptitude, problem-solving ability, patience, and customer-focused.

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.