Manager Operations

Job DescriptionJob Description

Job Description – Manager – Operations                                 

Job Title – Manager

Department – Operations

Position Overview:

The Manager will plan, direct, coordinate, and oversee operations activities in the organization, ensuring development and implementation of efficient operations and cost-effective systems to meet current and future needs of the organization.

Job Role:

• Develop and administer single or multiple clients’ business with deployment of resources for large teams.
• Design and execute internal business processes to meet client SLA / work standards.
• Manage Client interaction, meeting, and business reviews.
• Ability to Manage different portfolio worked out of onshore site.
• Exposure and knowledge of managing healthcare and Telecom Collections.
• Ensure full compliance with all company, departmental, legal, and regulatory requirements.
• Demonstrate effective verbal and written communication with clients, management and across functions.
• Ensure that the assigned portfolio meets client and internal company performance benchmarks.
• Actively develop the management capabilities and business acumen of direct reportees, and drives the development of team members, ensuring full and well-rounded team competency
• Innovate and performance improvement plan and strategies.
• Host monthly business reviews.
• Host Skip level meetings with Agents and subordinates.
• Devise Agents targets and conduct annual appraisals.
• Staffing and resource planning.
• Inventory Management and devising operational strategy.
• Conduct workflow and process audit to identify and close the gaps.
• Strong people skills and ability to effectively consult with offshore support and operation teams.
• Responsible for production, procurement and planning daily activity.
• Presents periodic performance reports and metrics to the Executive leadership.
• Take complete ownership of business goals and targets and ensure they are met.
• In-depth understanding of regulatory compliance, with experience in risk management within debt recovery operations.
• Strong people skills to build and maintain relationships with clients, stakeholders, and external partners.
• Conflict resolution and coaching skills to foster a productive work environment.

Desired Skills:

• 6 Years of experience in Call Center - Operations Management
• Experience in 3rd Party Collections & Dialer Management
• Extensive knowledge of the principles, procedures, and best practices in the industry
• Excellent organizational skills and attention to detail
• Strong analytical and critical thinking skills
• Proficient with Microsoft Office Suite or related software

Education: 

• High school graduate.
• Bachelor's degree .

Company DescriptionCredence Global Solutions (“CGS”) is a Dallas, Texas based diversified technology driven financial transformation company with deep expertise in receivables management and voice based BPO. With focus on Receivables Management, Healthcare RCM, Technology Platforms and Contact Center verticals, CGS services leading telecommunication, healthcare, and media companies.

Healthcare providers serviced by CGS include medical transport providers, emergency physicians, health infusion service providers and diagnostic laboratories. In the telecommunication vertical, CGS serves four of the top five providers in United States.

Credence Resource Management is the flagship company of the Credence Group.

Our mantra is Excellence Beyond Belief. Challenges, growth opportunities and a passion for the Job enables us to repeatedly deliver excellence to our clients. Our teams are encouraged to continually explore their talents and pursue their interests, giving them the authority to gain knowledge and skills to truly be the expert in their domain. We strive to bring on the best and brightest, as well as to invest in their training and education, making them a seamless extension of your team.

Headquartered in Dallas TX, we have delivery offices in San Jose CA; Natchez MS; Mesa AZ & Pune India. Visit www.credencegs.com to know more about the company.Company DescriptionCredence Global Solutions (“CGS”) is a Dallas, Texas based diversified technology driven financial transformation company with deep expertise in receivables management and voice based BPO. With focus on Receivables Management, Healthcare RCM, Technology Platforms and Contact Center verticals, CGS services leading telecommunication, healthcare, and media companies.\r\n\r\nHealthcare providers serviced by CGS include medical transport providers, emergency physicians, health infusion service providers and diagnostic laboratories. In the telecommunication vertical, CGS serves four of the top five providers in United States.\r\n\r\nCredence Resource Management is the flagship company of the Credence Group.\r\n\r\nOur mantra is Excellence Beyond Belief. Challenges, growth opportunities and a passion for the Job enables us to repeatedly deliver excellence to our clients. Our teams are encouraged to continually explore their talents and pursue their interests, giving them the authority to gain knowledge and skills to truly be the expert in their domain. We strive to bring on the best and brightest, as well as to invest in their training and education, making them a seamless extension of your team.\r\n\r\nHeadquartered in Dallas TX, we have delivery offices in San Jose CA; Natchez MS; Mesa AZ & Pune India. Visit www.credencegs.com to know more about the company.