Manager of Information Technology

Job DescriptionJob DescriptionCampland on the Bay and Mission Bay RV Resort are open every day of the year 24/7. Terra Vista Management, Inc., the company that owns Campland and MBRVR, seeks a Manager of Information Technology to manage and direct Campland on the Bay's and Mission Bay RV Resort's information technology (IT) operations, at all times ensuring the department provides efficient and effective technical support service with minimal service interruptions.
Campland's and Mission Bay's IT environment differs from a typical corporate setting. We face scenarios where quick thinking, adaptability, and a willingness to learn atypical IT skills are essential. Because our guest-facing systems (wi-fi, cable TV, reservations platforms) directly impact the guest experience, the IT team needs to troubleshoot and restore service quickly even if it involves systems outside of standard or typical IT.
Our IT team also frequently works with a mix of equipment. For example, our telephone systems utilize copper lines and digital/cloud-based (Ubiquiti). Our IT staff is challenged with learning on-the-spot and being creative in their problem-solving as they keep the older systems running while planning and implementing long-term improvements. Our IT department sometimes assists other departments with such technical tasks as gate controllers or security cameras that other companies typically assign to a facilities department or outside vendors.
The successful manager of Information Technology will possess a mindset focused on supporting both staff and guest needs and the willingness and ability to learn and apply skills that may not traditionally fall under IT but are critical in the environment in which we operate.Managerial Duties/Responsibilities

• Supervises IT staff: hires, trains, provides timely discipline and/or performance feedback, terminations; assigns tasking and employee schedules
• Leads development and implementation processes for the organization’s IT systems and department
• Develops and implements business continuity protocols to minimize disruption to business operations in the event of emergency situations or data loss
• Establishes efficiency and efficacy standards, providing recommendations for improvement of IT infrastructure
• Analyzes IT infrastructure and systems performance to assess operating costs, productivity levels, upgrade requirements, and other metrics and needs
• Oversees security of systems, networks, and enterprise information
• Facilitates IT security audits or investigations
• Develops and maintains relationships with external IT vendors and service providers
• Coordinates multi-site IT systems via enterprise resource planning (ERP)
• Develops and manages IT Department annual budget
• Performs other related duties as assigned

Specific Areas of TVM IT Oversight

• Network oversight
• All aspects of Newbook reservations system, including website, interface and security, Stripe transaction pay portal and associated hardware
• Support Campland and Mission Bay RV Resort website hosts & marketing
• CL TPX Phone system, MB Verizon phone system, including contracts, billing budget
• Set up and maintain guest and employee Wi-Fi in both Campland and MBRVR
• Key Interface with NTS, Terra Vista Management's Office 365 network security vendor (main tools: CrowdStrike and ThreatLocker)
• Assist with security recording & incident capture for management team and/or HR
• Connectivity of Toast POS System
• Connectivity of Square POS
• Manage network printers/copiers, aintain supplies and inventories for printers/copiers
• Install and maintain security camera software at Campland and MBRVR
• Set up, maintain, all desktops/laptops (50+ desktops/Laptops)
• Set up, maintain, troubleshoot all aspects of network operation for Campland, MBRVR, TVM Corporate offices, and equipment at personal residences of certain C level Management
• Assist Newport Dunes IT Manager
• Support MRI & Avid, Destiny, (Ranger management software), Ubiquiti, IVMS, rework settings, general data config, file transfer, etc.
• Support Microsoft Office 365 and SharePoint
• Setup SharePoint permissions
• Administrates Adobe Acrobat corporate licenses renewals, budget, etc.
• Spectrum, wi-fi related, TV
• Troubleshoot & repair cable/amplifiers at MBRVR
• Security software/hardware purchases and installations
• Construction of camera wiring, mounting infrastructure
• Set up SonicWall firewall server/switches for MBRV/Campland/TVM corporate office
• Budget planning
• Remote software management (LogMeIn, Zoom, Microsoft Team, Quick Assist)
• Rotate back-up media
• IT projects planning and purchasing

Required Education and Experience

• Required: bachelor's degree in computer or information science-related field; master’s degree in computer or information science-related field or an MBA desired
• At least 5 years of experience managing an IT department and supervising IT staff with thorough understanding of IT project management principles, IT procedures and practices
• Proficiency in IT systems such as network infrastructure, server administration, and software applications management
• Working knowledge of information security practices and risk management
• Proficient in Microsoft Office Suite, SharePoint and similar software

Core Competencies

• Leadership/ability to motivate people to complete projects in a timely manner
• Organization, prioritizing and attention to detail
• Superior analytical, logical thinking, troubleshooting and problem solving
• Interpersonal skills
• Effective verbal and written communications
• Business and operations acumen
• Proficient with, or able to quickly become proficient with, a range of general and specialized applications, software, and hardware used in the organization and the industry
• Life-long learner/rapid uptake and use of new information
• IT budget planning, creation and administration

Physical Requirements

• Able to sit or stand at a desk and use a computer, go up and down stairs, move about the resort and resort buildings, drive a golf cart as needed
• Lift up to 40 pounds as needed, constantly use computer equipment, smart phones, occasionally install cables and wires, move about under desks, in the server room or other spaces
• Sometimes work in confined areas or in poor weather conditions

This is a full-time, salaried, exempt position. Compensation includes paid holidays, paid vacation, paid sick time, floating holidays and employee discounts. Submit your resume now! We are proud to be an equal-opportunity employer.

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