Manager, Commercial (Sales) Operations

Job DescriptionJob Description

Sonendo, Inc. is a medical technology company with a unique mission to lead the transformation of dentistry through Sound Science®. We are currently building a high-performance team with a passion for creativity and innovation that is committed to collaboration and integrity. We believe our success is based on developing disruptive technologies, and we strive to achieve excellence in our products and services by attracting energetic, entrepreneurial individuals who are committed to this vision.

Essential Duties and Responsibilities:

The Manager, Commercial Operations has the primary responsibilities of developing and managing commercial process improvements, sales pipeline, sales contracts, CRM administration, and sales forecasting.

• Assists sales team with operational tasks, such as data analysis, pipeline review, territory management and dashboard analytics with the goal to maximize sales effectiveness in the field
• Supports sales strategy and execution around sales process and methodology focused on improving productivity, visibility and accountability against sales quotas and goals
• Collaborate with sales leaders to provide performance reporting and analysis for our area sales managers, including quarterly plan and review data and templates for use in the field
• Conduct ongoing analysis of sales trends, track key performance metrics, and maintain data models/dashboards. Work with the commercial and finance teams to develop new processes, influence stakeholders/leadership through fact-based analyses, drive change, and develop solutions.
• Be key point of contact for the sales organization to support and optimize their activity management
• Develop tools and reports to provide visibility of key leading and lagging performance metrics
• Oversee the day-to-day management of the sales funnel/pipeline for the Sales organization including forecasting sales across multiple customer segments and products
• Manage sales contracts (DocuSign) and execution processes with continuous improvement implementations over time
• Serve as the lead point of contact for sales management/activity and develop data-based insights to improve performance
• Manage relationships with external partners/vendors of commercial data sets
• Partner with other Sonendo teams on cross functional initiatives to standardize KPI’s and processes
• Oversee the day-to-day operation of the Commercial Operations Team (daily sales, contracts, customer success, troubleshooting customer facing facets etc.)
• Hire, train/develop and retain Commercial Operations team members to support the needs of the business
• Perform related duties as assigned by supervisor
• Maintain compliance with Quality System procedures and company policies

Education Requirement: Bachelors degree or equivalent in a business field.

Experience Requirements: Five or more years’ experience in commercial operations, sales operations, or business analysis (or similar) in medical device or technical device industries.

Other Required Skills and Qualities: Growth-oriented problem solver who can create a scaled environment for company growth. Data-driven professional who is comfortable with data analysis and working with large data sets. Ability to work as a team player and follow company policy, procedures and strategy. Experience with designing and implementing process improvements. Comfortable with CRM systems and databases.

Qualifications: Strong knowledge of Microsoft Windows (Excel, Word and PowerPoint). Fluent with Salesforce.com and tools like Tableau. Experience with managing sales agreements and sales pipeline.

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
• Must be able to safely move up to 25 lbs
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• Must be able to remain in a stationary position for 50% of the time.
• Must be able to occasionally move about inside the office to access file cabinets, office machinery, etc.
• The ability to observe details at close range (within a few feet of the observer).

Compensation:

We pay competitively. Base salary range is $100,000 - $120,000. Other paid compensation and benefits may be available.

Additional Information:

Sonendo offers a competitive benefits package and a collaborative, motivating work environment where you will be encouraged to innovate continuously; This is a place where you will be encouraged to actively participate, and your ideas can have a direct impact on the success of the organization. If you are interested in applying for this position, please apply online.

No recruiters, please.

Sonendo, Inc. is an Equal Opportunity Employer