Maintenance team leader – Providing – CBG12 - Housing in LU6, Dunstable, Central Bedfordshire
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About the role
The Housing Property team delivers circa 20,000 responsive repairs each year alongside capital works to circa 5,500 homes, including boiler servicing and maintaining fire precautions, keeping safe in their homes, whilst complying with legislation.
As Housing Maintenance Team Leader, you will manager the delivery of maintenance and voids work (circa £6M per annum) to the Councils housing assets, considering current stock condition ensuring optimal and sustainable use of the asset.
Duties also include:Accountable for Health, Safety, and condition of council owned dwellings.Responsible for customer experience (repairs appointments, IT systems, data etc) Management, administration, and supervision of contractors delivering inspection, risk assessment, renovation, maintenance and timely void turnarounds to council owned dwellings.Ensuring collaborative working with contractors to deliver an excellent customer journey.
This exciting opportunity has arisen within the Housing Service where you will have the opportunity to make a difference to how we deliver our services and find your greatness helping the Council to achieve its ambition of being a more efficient and responsive Council.
With your passion and commitment, you will drive our customer's experience across multi-channel platforms to exceed our customer's expectations. You'll be working in a fast paced, digitally focused, creative team which strives to put our customers first. You will display strong leadership skills to create an inspired team working environment based on collaboration, hard work and fun.
This is a busy responsive service area, and your knowledge will guide and motivate colleagues to work together and adjust to new ways of working. You will actively implement systems and process change and manage a programme of activity to drive improvements that will result in efficient use of resources and excellent customer services. You will take the lead on resolving complex issues and complaints, set rota's and monitor KPIs.
Your Role
* Identify and analyse defects affecting health, safety and condition of council-owned dwellings leading to managing cost effective works to time, quality and budget.
* You will plan, prepare, procure, deliver and manage void works to time, budget and quality through the entire cycle.
* You will manage, procure and supervise contractors to deliver inspection, risk assessment, renovation, servicing and maintenance to council owned property.
* Take part as required in emergency planning and a standby rota.*
* Desktop diagnosis of customer repair enquiries leading to effective remedial works.*
* Survey and inspect council owned property to diagnose repair defects and order effective remedial works. Prepare plans and report to support this**
* Manage the delivery of responsive and demand led capital works programmes to the Council's Housing Asset taking into account current stock condition, whilst being planned to a 45 year time-horizon which ensures optimal and sustainable use of the asset***
* Case management of legal disrepair claims including investigation, collation of evidence and presentation to management for approval.****
Work Pattern
Work Related Travel
Standard Monday to Friday with flexibility subject to business needs
If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.