Maintenance Service Technician in Gilbert

Job DescriptionJob Description

Maintenance Service Technician – Luxury Apartment Community

Position Summary

We are seeking a skilled and service-oriented Maintenance Service Technician to join our team at a beautiful new luxury apartment community. This role is essential in ensuring the comfort, safety, and satisfaction of our by maintaining the property to the highest standards. The ideal candidate takes pride in their work, has strong technical abilities, and delivers exceptional customer service with a professional and friendly attitude.

Key Responsibilities

• Respond promptly and professionally to maintenance requests and service calls
• Perform general maintenance and repairs including plumbing, electrical, HVAC, appliance repair, carpentry, and drywall
• Conduct routine inspections of apartments and common areas to ensure quality standards are met
• Prepare vacant units for move-in, ensuring they are in pristine condition
• Maintain clean, safe, and well-functioning community spaces
• Troubleshoot and diagnose maintenance issues efficiently and accurately
• Complete work orders and documentation in a timely manner using property management software
• Support preventative maintenance programs and seasonal property needs
• Ensure compliance with safety regulations and company policies
• Provide courteous, respectful, and solution-focused communication with and team members

Customer Service Expectations

• Deliver a high level of professionalism and hospitality in every interaction
• Communicate clearly, respectfully, and proactively with regarding service timelines and updates
• Take ownership of concerns and ensure follow-through until resolution
• Contribute to a positive, welcoming community atmosphere

Qualifications

• 1–3+ years of maintenance experience in multifamily housing, hospitality, or related field
• Working knowledge of HVAC, plumbing, electrical, and general building systems
• Ability to troubleshoot and repair a wide range of maintenance issues
• Experience with property management software is a plus
• High school diploma or equivalent required; technical certifications
• Valid driver’s license and reliable transportation required

Skills & Attributes

• Strong customer service and interpersonal skills
• Positive attitude and team-oriented mindset
• Strong attention to detail and pride in workmanship
• Ability to manage time effectively and prioritize tasks
• Professional appearance and communication style
• Ability to work independently and respond to emergencies when needed

What We Offer

• Competitive pay and benefits package
• Opportunity to work in a modern, luxury residential environment
• Supportive team culture focused on excellence and satisfaction
• Opportunities for growth and advancement