Maintenance Manager / Service Manager

Maintenance Manager / Service Manager



£50,000 - £55,000 per annum | Office-based (Hybrid after probation)



Join a Leading Name in its industry.



They’re looking for an experienced Maintenance Manager / Service Manager to take the lead in a dynamic, growing business where quality, safety, and customer satisfaction drive everything they do.



If you’re a people-focused leader with a background in Fire Suppression or Mechanical & Electrical (M&E) industries, this is your opportunity to shape the future of a thriving service department and make a direct impact on operations, customer relationships, and business growth.



The Role



As the Maintenance / Service Manager, you’ll lead a skilled team of:



* 10 x Engineers



* 3 x Maintenance Coordinators



* 1 x Key Account Manager



You’ll oversee maintenance operations, drive compliance and efficiency, and ensure that every service visit enhances customer satisfaction. You’ll also be a key contributor to revenue growth through smart leadership, process improvement, and team development.



What You’ll Be Doing as the Maintenance Manager / Service Manager



Leadership & People Management



* Lead, mentor, and develop the Admin, Engineering, and Key Account teams.



* Conduct performance reviews and support professional growth.



* Oversee recruitment, training, and team performance.



Operational Excellence



* Manage and schedule all maintenance activities efficiently.



* Ensure KPI compliance and timely service delivery.



* Oversee internal reporting, invoicing, and service documentation.



* Drive improvements in process, productivity, and communication.



Customer & Contract Management



* Be the main point of contact for maintenance clients.



* Manage SLAs, resolve issues, and oversee contract renewals.



* Approve quotations and ensure accurate costing for all works.



Health, Safety & Compliance



* Ensure operations align with all HSE and company safety standards.



* Lead investigations and implement corrective actions when necessary.



About You



You’ll thrive in this role if you:



* Have experience in Fire Suppression, Building Services, or M&E Maintenance



* Bring proven leadership and operational management skills



* Are commercially aware with a strong customer-first mindset



* Excel at coaching, motivating, and developing high-performing teams



Ready to Take the Lead?



If you’re ready to take ownership of a key department and help shape the future of their maintenance operations, they’d love to hear from you