Maintenance Manager in Frederick

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Job DescriptionJob Description

Job Duties:

• Receives and tracks tenant service requests and follows-up for optimal customer/tenant satisfaction.
• Follow-up with tenants on all maintenance calls within 24 hours of service being completed.
• Supervises crew of maintenance technicians including activities such as recruiting, on-boarding, maintaining, and supporting the team to create a cohesive and positive unit.
• Assigns and tracks service requests to technicians and ensure timely and satisfactory completion of same
• Assists technicians as needed in completing their work and reviews work that has been done
• Purchases supplies and works to drive down costs
• Conducts routine inspections of business parks within region (currently Frederick, Maryland and Loudoun and Prince William Counties in Virginia)
• Hires, oversees and inspects subcontractors and their work for maintenance and repairs that cannot be done by internal technicians (for example, roofing, landscaping, snow removal, etc.)
• Works with Lease Administration staff on billing and collections
• Works with Property Manager and accounting personnel to develop budgets and planned maintenance
• Reviews and approves invoices
• Develops training programs and trains new technicians
• Works with Property Manager on special projects and initiatives as required, including the development of strategic capital improvement plans, major renovations and replacements, etc.
• Supports and collaborates with other inter-office departments, as needed
• Other duties as assigned

Roles and Responsibilities:

The Property Maintenance Manager is responsible for overseeing the crew of Maintenance Technicians. He/She is responsible for making sure all service requests are completed quickly and thoroughly. This position works closely with Property Manager to maintain excellent customer satisfaction.

Job Qualifications:

• Strong supervisory skills
• 7 years of maintenance experience
• 3 years of supervisory experience
• High school diploma
• Valid Vehicle Driver’s License and ability to routing drive to all business parks in region
• HVAC certification
• Ability to perform work in a safe manner
• Knowledge of routine building maintenance and repair techniques
• Ability to read and perform arithmetic computations
• Ability to read site plans, schematic drawings, and building plans
• Ability to use hand and power tools
• Must be able to work in all types of weather
• Must be able to set up, take down and climb extension ladders to perform roof work
• Work duties include includes some visiting field offices, business parks, contractors, and vendors and includes some heavy lifting and transporting of various materials
• Strong verbal and written communication skills
• Customer service background
• Is detail oriented, well organized, and a self-starter with a strong sense of urgency

*Regular attendance onsite is an essential function of the job.

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