Maintenance Admin

Job DescriptionJob DescriptionMaintenance Admin/Work Order Clerk Reports to: Distribution Manager Full-Time Hours 8 am-5 pm, Monday- Friday Pay starting at $21-$23/HR depending on experience.Benefits package offered.In this role, the Maintenance Admin performs a variety of property management and administrative functions and is often the first point of contact for potential tenants, tenants, vendors, and the Military. Ideal candidates will possess a pleasant demeanor, strong people skills, and the ability to work well with people from diverse social and economic backgrounds.
This position is responsible for various duties relating to maintaining accurate and current tenant accounts, including data entry, generating work orders, and timely communication with appropriate individuals or entities regarding appointment schedules, applicable charges, notices, the status of work order completion, and related information.
Potential candidates must be proficient and comfortable with all aspects of the home maintenance process and able to work efficiently in a high-call-volume office environment.
Job Duties Include:

• Provide meaningful and relevant information to tenants by phone or email; verbally direct customers through self-help techniques, maintenance processes, and scheduling follow-up support in the home, when appropriate.
• Responsible for vendor and tenant follow-up, call-backs, resolving and rescheduling pending work orders, when appropriate.
• Maintaining accurate tenant accounts and unit files, including heavy amounts of data entry in computers, to include but not limited to entering and updating tenant information, unit information, schedule, and inputting work orders, completing end-of-day work orders, work order summary lists, and reports as appropriate.
• Maintaining statistical data as needed, reviewing work orders for accuracy, preparing and inputting tenant/vendor/employee feedback and information to ensure timely work order completion and calculation.
• Complete all company forms governing and documenting work order scheduling, completion, and follow-up, as appropriate.
• General customer service duties include but are not limited to answering telephones, assisting with maintenance processes and maintenance work order scheduling, answering questions, and assisting tenants and vendors.
• Deliver notices, research specific problems, and review tenant accounts for errors or omissions.
• Perform other related duties assigned by the direct supervisor and/or Management.

Minimum Requirements:

• High School diploma or equivalent
• Valid Alaska Driver’s License & the ability to be insured by the company’s auto insurance.
• 1 year of General Office or Customer Service experience.
• Must possess excellent computer software skills, including Windows, Excel, Word, Outlook and web-based programs.
• Experience in a residential rental office is highly desirable.
• Background will be viewed.

Applicants do not pay fees when applying to or working with TDL Staffing. Start your application online now.
For more information or questions, call our office at 907-433-0890. EOE
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