Logistics Specialist

Job Description

Logistics & Operations Associate

Phoenix, AZ 85034

6+Months

Duties:

• Responsible for facilitating the product return and replacement process.
• Provides support to the department, RMA Production Control and Vendor Returns with RMA research, administrative tasks, training, and process improvements.
• Respond to and process RMA requests, including issuing credits to customers; system research and contacts Sales for issue resolution; enters outbound sales orders to return product to customer and charges appropriately.
• Monitors repair parts pool for customer engagements; customer contact for Post-Production Services’ warranty programs, etc.
• Investigates/researches for root cause and processes defective and nonconforming product.
• Follow up with vendor returns group to expedite returned product with supplier; supplies data to supplier quality for trends in returned product.
• Investigate and resolve resale/costing issues by working with finance, as needed.
• Reports RMA issuance and Vendor returns metrics.
• Provides solutions on procedures and issues regarding inventory control, ensures legal compliance to requirements, and interacts with internal/external customer.
• Independently identifies root causes and resolves issues pertaining to financial impact to Logistics and Value-Add facilities.
• Gives direction and provides solutions regarding inventory discrepancies and reports.
• Creates written procedures and policies to comply with internal and extern customer requirements pertaining to processes.
• Acts as a consultant to project leaders to implement new or transferred business as an expert in inventory software systems and compliance knowledge.
• Other duties as assigned.

Skills:

• Has developed specialized skills or is multi-skilled through job-related training and considerable on-the-job experience
• Completes work under moderate supervision
• Identifies key issues and patterns from partial/conflicting data
• Customer Service
• Order Entry
• Takes a broad perspective to problems and spots new, less obvious solutions

Education:

• High School Diploma or Equivalent Required, Associates Degree .
• Typically requires a minimum of 1 year of experience.
• For warehouse jobs: Typically requires at least 5 years of experience.