Logistics Coordinator / Logistics Executive

Job Description Summary of position: We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community. We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization. PSA BDP serves over 5, customers, including some of the world's leading multinational companies within the chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals. This role is responsible for the timely daily shipment order execution and management. The role involves booking and shipment coordination, liaising with various stake holders for warehousing and transportation, shipping document preparation, and regulatory custom and trade compliance. Scope of work & Responsibilities Export/Import Receive and process shipment orders triggered by Customers. Book freight with nominated carriers based on customer's carrier routine guide. Provide quotation on other services such as warehousing and transportation and documentation services. Liaise with the truckers to collect and truck empty containers from depot to customer premise for stuffing, and to launch the laden container to port thereafter. Prepare Permits and other relevant Applications/Declaration. Prepare Letter of Credit & final shipping documents Monitor shipping documents for shipment clearance, and other regulatory compliance. To conduct or participate in team meetings and inter- team meetings across departments to resolve bottlenecks and enhance customer service to customers. To create a culture of customer service excellence by responding to customers promptly and proactively. To render advice and assistance to customer to resolve shipping issues encountered. Attend or hold regular Monthly Operation Meetings with Customers to obtain feedback on the company’s service performance and resolve operation issues. To investigate customer’s complaints and recommend corrective and preventive actions to resolve the issues. To work with current teams and teams of other departments to deliver great Customer experience to existing and prospective customers. Exemption Type Exempt (Salaried) Job Requirements Experience 3 – 5 years relevant working experience in Sea operations. Fresh “Logistics and Supply Chain Management” graduates or equivalent from Polytechnics and Universities are welcome to apply. Qualification Diploma or Degree holders in “Logistics and Supply Chain Management” or equivalent. Knowledge/Skills MS Office, especially Excel Good understanding of IT System, such as SAP, will be an advantage. Personal Traits Commitment to Work Excellence Strong interpersonal communication skill Good Customer Service