Logistics Coordinator in Commerce

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Job DescriptionJob Description

Schedule: 8 am - 4:30 pm Monday through Friday FULL TIME

Logistics Coordinator Previous Experience Required:

• 2+ years of logistics experience.
• 1+ years of EDI experience
• 2+ years of clerical experience within a warehouse setting.

Job description and day-to-day tasks:

• This position involves overseeing the movement of goods, coordinating with suppliers, carriers, and internal departments, as well as addressing customer inquiries and resolving issues in a timely and professional manner
• Coordinate inbound and outbound domestic/international shipments to ensure timely delivery of goods
• Work closely with suppliers, carriers, and warehouse teams to schedule pickups, deliveries, and shipments
• Monitor transportation costs and negotiate rates with carriers to optimize efficiency and minimize expenses
• Maintain accurate records of inventory levels, shipments, and logistics activities
• Identify and resolve logistical issues or delays to minimize disruptions in supply chain operations
• Verify freight bills with booked rate confirmations or email confirmations.
• Verify final delivery of load with POD, this is necessary to avoid claims, shortages, or delays in payment from the customer.
• Implement and maintain efficient logistics processes to improve overall productivity and customer satisfaction.
• Have a sense of urgency while booking loose freight, LTL, and FTL shipments.
• Back up in sales if needed (taking orders over the phone, helping in the showroom)
• Have experience and the ability to negotiate best available shipping rates
• Serve as the primary point of contact for customer inquiries, providing timely and accurate information regarding order status, shipping updates, and product availability.
• Address customer concerns and complaints promptly, demonstrating empathy and a commitment to resolving issues to the customer's satisfaction
• Process orders, returns, and exchanges efficiently and accurately, ensuring compliance with company policies and procedures
• Collaborate with sales and operations teams to anticipate customer needs and provide proactive support and solutions.
• Build and maintain strong relationships with customers through effective communication and personalized service
• Continuously strive to enhance the customer experience by identifying areas for improvement and implementing innovative solutions.

Experience:

• Logistics: 1 year (Required)
• EDI: 1 year (Required)

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.