Logistics Coordinator in Basildon

Job Description

Logistics Coordinator

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Basildon, Essex

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Salary: £24,000 per annum

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Full Time | Permanent | 35 hours a week

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About the Role

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Are you organised, customer-focused, and looking to build a career within international sales and logistics?

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We are recruiting for an Export Sales & Logistics Coordinator to join our client's busy and supportive team based in Basildon. This is an excellent opportunity for someone who enjoys administration, customer service, logistics coordination, and working within a fast-paced environment.

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You will be responsible for managing a portfolio of customer accounts, supporting field-based Account Managers, and ensuring customers receive a first-class service from order placement through to delivery.

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Key Responsibilities

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• Preparing export shipping documentation and ensuring compliance with customer requirements

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• Processing customer orders and coordinating dispatch activities

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• Managing and processing sample requests

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• Handling customer enquiries via telephone and email

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• Providing sales and administrative support to Account Managers

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• Maintaining and monitoring back orders

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• Setting up new customer accounts and delivery information

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• Creating orders from spreadsheets, emails, and customer requests

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• Liaising with internal departments regarding orders, deliveries, and bookings

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• Arranging direct container bookings and coordinating deliveries

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• Supporting the Team Leader and wider Sales Office team

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• Processing driver paperwork as part of the logistics function

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• Keeping customers informed and updated on shipment progress

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• Building strong relationships with customers to ensure excellent service levels

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Essential Skills & Experience

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• Excellent communication skills, both written and verbal

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• Strong customer service and administration experience

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• Ability to prioritise tasks and work to deadlines

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• High attention to detail and accuracy

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• Confident using email and office-based systems

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• Team player with a positive and flexible attitude

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