Loan Operations Manager

Job DescriptionJob Description

Position Overview

We are seeking an experienced Loan Operations Manager to lead and optimize all aspects of our loan operations function. This role oversees documentation, servicing, and post-closing processes across multiple loan types, including Commercial, Consumer, Small Business, Mortgage, and SBA.

The Loan Operations Manager is responsible for building a high-performing team, ensuring operational accuracy and compliance, and driving process improvements that enhance efficiency and the customer experience. This position will collaborate closely with multiple business units and play a critical role in supporting the organization’s lending operations.

Responsibilities

• Manage daily operations of the loan operations team, including documentation, servicing, post-closing, collateral tracking, and reporting.

• Drive process improvements through automation, workflow optimization, and new technology adoption.

• Lead, coach, and develop staff (both remote and on-site), fostering a culture of accountability, teamwork, and continuous improvement.

• Contribute to annual budget planning and monitor departmental performance against goals.

• Ensure compliance with lending regulations, internal controls, and company policies; proactively manage risks and develop mitigation strategies.

• Oversee departmental policies and procedures to ensure consistency, accuracy, and efficiency.

• Build and maintain strong relationships with external service providers and technology vendors to ensure service quality and compliance.

• Partner with IT to evaluate, implement, and improve loan processing systems and technology platforms.

• Collaborate with lending officers and clients to troubleshoot and resolve issues effectively.

• Develop key performance metrics, analyze data, and prepare regular reports to track departmental results and identify opportunities for improvement.

• Enhance the customer experience by ensuring smooth loan processes, timely communication, and high-quality service.

• Perform additional related duties as assigned.

Qualifications

• Bachelor’s degree in a related field or equivalent combination of education and experience

• 8+ years of experience in bank operations, preferably within a publicly reporting company

• 5+ years of management or supervisory experience

• In-depth knowledge of loan documentation, servicing, and post-closing processes

If you are a strategic leader with a passion for operational excellence and a strong background in loan operations, we invite you to apply.