Licensed Customer Service Representative-Hybrid in Skippack

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Job DescriptionJob Description

Join our team we are, a reputable organization dedicated to providing exceptional customer service in Skippack, Pennsylvania. We are a community-driven company that values personal connections and prioritizes customer satisfaction above all else.

As a Licensed Customer Service Representative, you will be the frontline of our organization, assisting customers with their inquiries, resolving issues, and ensuring a positive experience with every interaction. We focus on making a real difference in the lives of our customers.

If you are a customer service enthusiast, eager to provide top-tier assistance, and thrive in a fast-paced environment where your skills shine, join us and be part of a team that cares about both its employees and its clients.

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Hands on Training

Career Growth Opportunities

Retirement Plan

Mon-Fri Schedule

Paid Vacation

Life Insurance

Work from Home

Flexible Schedule

Paid Time Off (PTO)

home work equipment provided

weekly team meetings

appreciation luncheons

paid holidays

growth opportunity

Responsibilities

Client Support: Assist customers with policy inquiries, changes, and coverage options to meet their individual needs.

Inbound Communication: Manage incoming calls and emails professionally, providing accurate information and timely assistance.

Policy Updates: Process policy changes and updates efficiently, ensuring accuracy and compliance with company guidelines.

Customer Advocacy: Advocate for customers' interests and provide empathetic support to address any concerns or issues promptly.

Documentation: Maintain detailed and organized records of customer interactions and transactions for reference and compliance purposes.

Requirements

Licensing: Must possess a valid Pennsylvania Property & Casualty License.

Experience: Previous experience in customer service or a related field is advantageous.

Communication Skills: Strong verbal and written communication skills to interact effectively with clients.

Customer-Focused: A dedication to meeting customer needs and providing excellent service.

Professionalism: Maintain a professional demeanor and represent the company in a positive light.

Team Player: Collaborate effectively with colleagues to achieve team goals and deliver exceptional service.

Excellent Computer skills and internet skills.

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.