Level 3 Systems Engineer - MSP Division

Job DescriptionJob Description

Job Title: Level 3 Systems Engineer - MSP Division

Optional 4-day work week! Hybrid work plan after 60 - 90 days.

Company Overview:
IPRO is a rapidly growing MSP and VoIP Cloud hosting provider seeking an experienced Systems Engineer to join our MSP division. As a trusted "IT Department" for small to medium businesses nationwide, we're looking for a talented professional who can think critically, lead, and solve complex problems.

Job Summary:
As a Systems Engineer, you will play a key role in projects across the line, supporting our MSP customers, mentoring junior team members, and driving process improvements. If you're a motivated, detail-oriented, and results-driven individual with a passion for IT, we encourage you to apply.

Requirements:

• 5+ years of experience in an MSP support role or equivalent experience
• 10+ years of IT support experience
• Senior-level experience deploying, troubleshooting, fixing, and maintaining:
  • Windows Server and Desktop operating systems
  • Active Directory
  • DNS
  • Microsoft 365
  • VMWare vSphere
  • Veeam
  • Group Policy
  • Enterprise Servers
  • Enterprise SANs
• Advanced troubleshooting and deployment of Fortinet products including:
  • FortiGate Firewalls
  • Fortinet switches
  • Fortinet WIFI Access Points
  • Fortinet security products
• Work to engineer, onboard, and install new MSP customers
• Mentor and assist the Help Desk technicians and the Systems Administrators with support tickets
• Implement tools and processes to enhance organizational efficiency
• Conduct advanced network troubleshooting
• Collaborate with the team to identify and implement process improvements

• Familiarity with Microsoft Remote Desktop Services, Azure, AWS, and other cloud technologies

· The expectation will be that you are an SME (Subject Matter Expert) in at least 2 of these areas: Networking, VMWare vSphere, Current versions of Windows Server, PowerShell, Active Directory or VDI.

· Currently On-Call rotation is handled by the Help Desk and Systems Administrators, however, Systems Engineers may be contacted to assist when necessary.

Qualifications:

Experience with

• Project Management
• VMWare Horizon
• PFSense firewalls
• Ninja RMM
• IT Glue
• ConnectWise Manage
• SharePoint, PowerShell
• SQL
• Email migrations
• Debian/Ubuntu Linux
• CentOS/Rocky Linux

What We Offer:

• Competitive salary and benefits package
• Opportunities for professional growth and career advancement
• Collaborative and dynamic work environment
• Flexible remote work arrangements with occasional on-site customer visits

Career Growth:
Professional growth is highly encouraged, and promotions and career growth are completely dependent on your willingness to grow and provide more value to the company.

Company DescriptionIPRO: Where Innovation Meets IT Excellence

For two decades, IPRO has been a trailblazer in the Cloud VoIP realm. But that’s not all! Five years ago, we stepped up our game by diving headfirst into full-fledged MSP services. Here’s why you should be excited:

Why Choose IPRO?
Solid Foundation: Our small but mighty team boasts a rock-solid customer base. We’re not just growing; we’re rocketing forward.
Innovation Zone: At IPRO, creativity isn’t just encouraged—it’s celebrated. Got a game-changing idea? We’re all ears.
Business Backbone: We’re the IT and voice lifeline for countless small to medium-sized businesses. And yes, we sprinkle in a dash of magic for our larger clients too.
What’s Cooking?
New Clients Galore: Our pipeline is bursting with fresh faces. That’s why we’re beefing up our MSP squad—support, administration, and engineering—all hands on deck!
Join the IPRO Adventure!
Ready to ride the tech wave? Apply now and let’s shape the future together!Company DescriptionIPRO: Where Innovation Meets IT Excellence\r\n\r\nFor two decades, IPRO has been a trailblazer in the Cloud VoIP realm. But that’s not all! Five years ago, we stepped up our game by diving headfirst into full-fledged MSP services. Here’s why you should be excited:\r\n\r\nWhy Choose IPRO?\r\nSolid Foundation: Our small but mighty team boasts a rock-solid customer base. We’re not just growing; we’re rocketing forward.\r\nInnovation Zone: At IPRO, creativity isn’t just encouraged—it’s celebrated. Got a game-changing idea? We’re all ears.\r\nBusiness Backbone: We’re the IT and voice lifeline for countless small to medium-sized businesses. And yes, we sprinkle in a dash of magic for our larger clients too.\r\nWhat’s Cooking?\r\nNew Clients Galore: Our pipeline is bursting with fresh faces. That’s why we’re beefing up our MSP squad—support, administration, and engineering—all hands on deck!\r\nJoin the IPRO Adventure!\r\nReady to ride the tech wave? Apply now and let’s shape the future together!