Level 2 Systems Engineer in Orlando

Job DescriptionJob Description

Job Title: Level 2 Systems Engineer
Location: Orlando, Florida
Job Type: Full-Time | On-site
Department: Information Technology
Reports To: IT Infrastructure Manager / Owner

About Us

Servodata is a forward-thinking organization dedicated to delivering reliable, secure, and scalable technology solutions. We pride ourselves on a collaborative, practical, and growth-oriented work environment. As we continue to scale, we are seeking a Level 2 Systems Engineer to act as a technical escalation point for our Service Desk while supporting infrastructure projects led by the senior engineering team.

Position Overview

The Level 2 Systems Engineer plays a critical role in maintaining the stability, security, and performance of our IT environment. This role sits between the Service Desk and Senior Engineers—handling escalated technical issues, mentoring Level 1 technicians, and executing well-defined projects handed down from senior staff.

This position requires strong troubleshooting skills across systems and networking, the ability to work independently on assigned tasks, and the discipline to follow established architectural standards.

Key Responsibilities

Tier 2 Support & Escalations

• Act as the primary escalation point for Level 1 technicians for complex system and network issues
• Diagnose and resolve advanced desktop, server, and infrastructure problems
• Identify recurring issues and contribute to root-cause analysis and permanent fixes
• Provide guidance, mentoring, and technical feedback to Service Desk staff

Systems Administration

• Provide Level 2 support for Windows and Linux systems, including servers, endpoints, and virtual machines
• Administer and support Active Directory, Group Policy, DNS, DHCP, and file/print services
• Perform scheduled maintenance, patching, and system updates
• Monitor system health, performance, and availability
• Assist with backup verification, restores, and disaster recovery readiness
• Support server provisioning, imaging, and lifecycle management

Networking & Connectivity

• Troubleshoot and support LAN/WAN infrastructure including switches, firewalls, and wireless access points
• Hands-on support of Fortinet firewalls (required)
• Assist with configuration and troubleshooting of VPNs, VLANs, and network segmentation
• Escalate architectural or design-level changes to Senior Engineers as appropriate
• Maintain clear, accurate documentation of network configurations and changes

Projects & Infrastructure Support

• Execute assigned project tasks under direction of Senior or Lead Engineers
• Assist with infrastructure upgrades, migrations, and security improvements
• Follow documented standards and contribute updates to technical documentation
• Coordinate with vendors and internal teams during project implementation

Security & Compliance

• Apply and enforce security best practices across systems and networks
• Assist with vulnerability remediation and security-hardening tasks
• Support compliance initiatives such as HIPAA, SOC 2, and ISO 27001 as assigned

Required Qualifications

• 3–6 years of experience in systems administration, infrastructure support, or Tier 2 engineering
• Strong experience with Windows Server and foundational Linux administration desired
• Solid understanding of networking fundamentals: TCP/IP, DNS, DHCP, VLANs, NAT, VPNs
• Hands-on experience with Fortinet firewalls
• Experience with VMware and/or Hyper-V
• Working knowledge of PowerShell; Bash or Python a plus
• Strong troubleshooting, documentation, and communication skills

Qualifications

• Relevant certifications: CompTIA Network+, Security+, Microsoft (MCP/Azure), CCNA, or equivalent
• Exposure to cloud platforms such as Azure or AWS
• Familiarity with ITIL concepts and structured ticket workflows
• Experience in MSP or multi-client environments
• Experience with ConnectWise or similar ticketing systems

What We Offer

• Competitive salary based on experience and technical skill level
• 401(k) with company match
• Paid time off, holidays, and sick leave
• Training and certification reimbursement
• Clear growth path toward Senior Engineer or specialized tracks
• Supportive, technically mature engineering culture

Company DescriptionWe are a growing, highly skilled IT organization based in Orlando, Florida, supporting clients throughout Florida, the U.S., and select international markets. Our clients span a wide range of industries with complex and evolving technology needs.Company DescriptionWe are a growing, highly skilled IT organization based in Orlando, Florida, supporting clients throughout Florida, the U.S., and select international markets. Our clients span a wide range of industries with complex and evolving technology needs.