Level 2 Systems Engineer

Job DescriptionJob Description

As a Level 2 Systems Engineer, you’ll serve as a key technical expert supporting escalated IT issues, maintaining system uptime, and deploying solutions that make a real impact on our customers’ operations. You’ll collaborate closely with both internal teams and client contacts—owning issues through to resolution and providing mentorship to junior engineers.

Benefits

At Van Ausdall & Farrar, our people are our number one asset. Our employees are the driving force that allows us to be successful now, and in the future. Below is an overview of our comprehensive benefits:

• Generous PTO
• 7 paid holidays + 1 personal holiday of your choosing
• Weekly Employee Engagement Activities
• Paid volunteer time
• Monthly Fitness Reimbursement
• Tip Lead/Business Referral Program
• Medical, Dental & Vision with corresponding Flexible Spending Account (FSA) and Health Savings Account (HSA)

What You'll Do

• Own and resolve Level 2 technical support tickets with urgency and professionalism
• Maintain client infrastructure through software updates, patching, and endpoint protection
• Serve as a trusted technical advisor to designated client sites—building strong, proactive relationships
• Contribute to a knowledge-sharing culture by documenting processes and mentoring Level 1 engineers
• Collaborate with third-party vendors to deploy or support hardware and software solutions
• Participate in project work including server upgrades, migrations, network enhancements, and more
• Track and document time, solutions, and communication accurately within the ticketing system
• Take part in a regular on-call rotation for after-hours support

What You Have

• Highly motivated individual who interfaces well with others
• Good oral and written communication
• Mentor/teacher to help less experienced technicians
• Excellent diagnostic skills and able to solve many problems on their own
• Sense of urgency when handling deadlines and high-pressure situations
• Displays high integrity and honesty
• Able to gather and synthesize detailed information through listening and questioning skills
• Keeps a calm, pleasant, and professional demeanor under pressure
• Contributes to a team environment by collaborating with all Managed Services personnel

What You'll Bring to the Role

• 4+ years of IT support experience in a helpdesk, MSP, or systems administration role
• Strong diagnostic and problem-solving skills with a customer-first mindset
• Excellent communication skills—both written and verbal
• Ability to work independently, prioritize effectively, and thrive in a fast-paced environment
• This role requires local travel to client sites (valid driver’s license required and clean driving record are required

Technical Skills That Set You Apart

(Not all required, but strongly )

• Microsoft Active Directory, DNS, and Exchange administration
• Office365 setup and troubleshooting
• VMWare vSphere (v4 or later)
• Windows Server (2008 or later)
• Certifications such as A+, Network+, NSE 3+, Sophos Engineer, Cisco IOS
• College degree in Information Technology or related field

About VAF

Van Ausdall & Farrar is Indiana's leader in business office technology services since 1914. We provide Cloud Solutions, Cybersecurity, IT Managed Services, Copy & Print Solutions, Internet/ISP Services, Phones, Video Surveillance, Document Conversion, and much more. We are a privately-owned, Indianapolis based business whose mission is to provide value-driven technology solutions to meet the individual needs of our customers, while providing world-class customer service & making a positive impact on our community.

At Van Ausdall & Farrar Inc, we are committed to fostering an inclusive and welcoming environment. We are an equal opportunity employer (EOE) and evaluate qualified applicants without regard to , , , , orientation, , , , , or any other protected status. We encourage individuals of all backgrounds to apply, and we actively seek to promote a workplace where everyone feels valued, respected, and empowered to contribute their best. Please contact us to request reasonable accommodation to participate in the job application or interview process.

Ready to take your career to the next level? Apply today and join a team that’s redefining technology solutions for the modern workplace.