Level 2 Helpdesk Technician - Hybrid Onsite (Irvine, CA)

Job DescriptionJob Description

Level 2 Helpdesk Technician – Hybrid Onsite (Irvine, CA)

Location: Irvine, CA
Schedule: Hybrid – 3–4 days onsite per week post-training (based on project needs)
Training: Initial onsite training required

Employment: Contract to hire opportunity

Overview:

Join a growing IT department with a collaborative team culture and strong leadership. We are seeking a Level 2 Helpdesk Technician who thrives in a fast-paced environment, excels at remote and phone-based support, and is eager to expand their technical skills. This is a great opportunity for someone looking to deepen their IT knowledge and grow with an organization that values both professional development and a positive workplace environment.

What You’ll Do:

·       Provide Level 2 technical support to end users via phone, email, and ticketing system

·       Troubleshoot a range of hardware, software, and network issues – both remotely and occasionally onsite

·       Support Windows 10/11, Microsoft Office (Word, Excel, PowerPoint), and other business-critical applications

·       Perform account management tasks using Active Directory (password resets, user permissions, etc.)

·       Assist users with Microsoft 365 apps including Teams, Outlook, and OneDrive

·       Handle printer and device connectivity issues, as well as basic networking troubleshooting (e.g., pinging, connectivity checks)

·       Document all incidents, troubleshooting steps, and resolutions accurately in the ticketing system

·       Collaborate closely with a team of Level 1, Level 2, and Level 3 support technicians

What We’re Looking For:

·       3–4 years of Helpdesk experience (less may be considered depending on technical exposure)

·       Strong remote troubleshooting skills with a focus on customer service and issue resolution

·       Solid knowledge of Windows 10/11, Microsoft Office Suite, and basic networking concepts

·       Experience with Office 365 and Active Directory

·       Excellent communication skills – both verbal and written – with the ability to explain technical issues to non-technical users

·       A professional, courteous, and customer-first mindset

·       Comfortable with high-volume phone support and remote troubleshooting

Nice to Have:

·       Experience working in a multi-tiered support team

·       Exposure to enterprise tools and environments

·       Ability to adapt quickly and take initiative in dynamic situations

Why Join Us?

·       Growth Opportunity: IT is expanding – excellent chance to work with and learn new technologies

·       Supportive Leadership: Work under a highly regarded manager who values development and team collaboration

·       Work Environment: Modern, beautiful office in Irvine with a positive, team-oriented culture

·       Flexibility: Hybrid work model after initial training – 3 to 4 days onsite depending on project demands

If you're a reliable and proactive technician with a strong foundation in Helpdesk support and a passion for helping users, we’d love to hear from you!