Legal Operations Manager

Job DescriptionJob Description

Core Responsibilities

• Oversee daily operations to ensure efficiency and top-tier service delivery.
• Lead and mentor a diverse team, including virtual assistants, intake personnel, medical coordinators, calendar staff, junior and senior paralegals, and four attorneys.
• Develop and standardize office procedures into a comprehensive Standard Operating Procedures (SOP) handbook.
• Implement and refine operational workflows, policies, and best practices.
• Manage case management systems, ensuring compliance with deadlines, court standards, and firm protocols.
• Support case progression from initial intake to case closure, including no-fault, OCA, insurance medical examinations, medical appointments, records and analysis, litigation (complaint. BPs, depositions conferences, motions and trial), lien management, settlements, and arbitration.
• Roll up your sleeves and assist with preparing legal documents, arbitration packages, and case files.
• Collaborate with firm leadership to identify, streamline, and automate processes, maximizing productivity.
• Manage scheduling, resource allocation, vendor relationships, procurement, and office facilities.
• Facilitate effective communication within departments and with clients.
• Promote and maintain a positive workplace culture.

Qualifications

• 10+ years of experience in legal operations, preferably within plaintiff personal injury law.
• Demonstrable leadership experience managing teams of various sizes and roles.
• Proven success in operational improvements and organizational growth.
• Excellent organizational, problem-solving, and multi-tasking skills.
• Willingness to assist with legal document preparation when needed.
• Familiarity with SmartAdvocate or comparable CRM legal software and NYSCEF is a must.
• Proficiency with modern MS programs and legal AI tools is helpful.

What We Offer

• Salary: $120,000–$175,000 plus earned bonuses related to performance.
• Benefits: 401k with match and partial payment of health insurance
• Paid time off: 3 weeks per year.
• Quarterly travel for 1–3 days at the company’s expense for training seminars.
• A positive, team-oriented environment, with regular celebrations and social events.
• Supportive, dog-friendly office featuring Ozara.
• Extensive growth and leadership opportunities.

Performance & Bonuses

• The successful candidate will have clearly defined KPIs related to operational efficiency, team management, client satisfaction, and compliance.
• Meeting or exceeding these KPIs will qualify for performance bonuses and additional earning potential.

Work Environment & Expectations

• We seek enthusiastic, positive professionals eager to grow with us.
• On-site work in Freeport and ultimately Baldwin, NY,
• Expected travel quarterly for 1–3 days to training or seminars, at the company’s expense.
• All meetings and negotiations are confidential; candidates must maintain strict confidentiality with family and advisors.
• Our firm is planning a vigorous marketing push across all media platforms in 2026.

Application Process

Please submit the following to jag@jaglawgroup.com under the title of Operations Manager – JAG Law Group:

1. A cover letter and resume documenting your proven track record of success.
2. Your salary requirements.
3. Three professional work references.
4. Your ideal start date.

• Interviews will begin the week of October 27
• Successful candidates will be invited back in November for a second interview.
• Final candidates will be offered the opportunity to join our expanding team onsite in Freeport, then at our new Baldwin headquarters.
• 3-month probationary period, employee-at-will employment.

Please do not call the firm directly.

Please do not solicit.

EEOC & Non-Discrimination Statement

JAG Law Group is committed to fostering an inclusive, equitable, and diverse work environment. We are an Equal Opportunity Employer and do not discriminate on the basis of , color, religion, gender, sexual , origin, age, , or Veteran status.

Company DescriptionAbout JAG Law Group
•\tRecognized as a Long Island leader in personal injury law for nearly 20 years.
•\tOur team of four attorneys and dedicated support staff have over 100 years of combined experience handling plaintiff cases against
insurance carriers.
•\tWe’ve recovered over $100 million for our clients, with recent results of $6 million and $2.5 million.
•\tCommitted to aggressively pursuing justice, we often take cases to trial for maximum client compensation.
•\tServing clients across the NYC metro region, with plans for a major marketing campaign across TV, radio, social media, internet,
train, and bus platforms in 2026.
•\tKnown for professionalism, integrity, and a relentless commitment to client advocacy.
•\tOur supportive, positive culture includes regular social events like Yankees games, Friendsgiving, Cinco de Mayo, birthdays, and
work anniversaries.
•\tOur current location is in Freeport, and we are relocating to Baldwin to support our growth.
•\tOzara, our office dog, is a friendly and enthusiastic team member who helps foster a positive work environment.Company DescriptionAbout JAG Law Group\r\n•\tRecognized as a Long Island leader in personal injury law for nearly 20 years.\r\n•\tOur team of four attorneys and dedicated support staff have over 100 years of combined experience handling plaintiff cases against\r\n insurance carriers.\r\n•\tWe’ve recovered over $100 million for our clients, with recent results of $6 million and $2.5 million.\r\n•\tCommitted to aggressively pursuing justice, we often take cases to trial for maximum client compensation.\r\n•\tServing clients across the NYC metro region, with plans for a major marketing campaign across TV, radio, social media, internet,\r\n train, and bus platforms in 2026.\r\n•\tKnown for professionalism, integrity, and a relentless commitment to client advocacy.\r\n•\tOur supportive, positive culture includes regular social events like Yankees games, Friendsgiving, Cinco de Mayo, birthdays, and\r\n work anniversaries.\r\n•\tOur current location is in Freeport, and we are relocating to Baldwin to support our growth. \r\n•\tOzara, our office dog, is a friendly and enthusiastic team member who helps foster a positive work environment.