Lead Service Advisor / Shop Operations Manager in Raleigh

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Job DescriptionJob Description

Car Connection Raleigh is seeking an experienced Lead Service Advisor / Shop Operations Manager with strong automotive technician experience. This role is designed for someone who can take over the mechanical side of the business — managing workflow, diagnosing vehicles, supporting mechanics, writing estimates, and ensuring smooth daily operations.

You will oversee the entire service department, including customer vehicles and dealership inventory reconditioning. This is a hands-on leadership role for someone who understands both repair work and shop management.

Responsibilities

Shop Management & Workflow

• Manage daily workload for all mechanics
• Assign jobs, track progress, and ensure repairs are completed on schedule
• Maintain a live log of all open jobs, invoices, parts orders, and completed work
• Schedule repairs, follow-ups, and inspections
• Oversee reconditioning of newly purchased cars and prepare them for front-line retail

Customer & Advisor Duties

• Write estimates and repair orders
• Quote jobs accurately and clearly explain repair needs
• Sell recommended services and follow up on pending work
• Communicate with customers professionally and provide regular updates
• Schedule appointments and coordinate drop-offs/pickups

Technical & Diagnostic Work

• Perform diagnostics on incoming vehicles
• Road test vehicles to verify concerns
• Assist mechanics with troubleshooting when needed
• Perform NC State Safety & Emissions inspections ( or willing to obtain)
• Quality check completed repairs

Parts & Inventory

• Order parts quickly and accurately
• Track parts flow: ordered, received, returns, cores
• Manage vendor relationships and pricing
• Keep shop supplies stocked and organized

Dealership Support (Recon & Frontline Readiness)

• Inspect newly acquired inventory
• Write reconditioning plans and estimates
• Prioritize safety and mechanical repairs
• Ensure each car is fully repaired, detailed, and ready for the lot

Requirements

• Automotive technician experience (required)
• Strong diagnostic and troubleshooting background
• Ability to write estimates and understand labor/parts pricing
• Experience ordering parts and communicating with vendors
• Strong organizational and multitasking skills
• Professional, reliable, and good with customers
• NC State Inspector license (or willing to obtain)

Skills

• Previous Service Advisor, Shop Foreman, or Shop Manager experience
• Used-car dealership experience
• Reconditioning workflow knowledge
• Ability to prioritize work in a fast-paced environment
• Comfortable with shop management software

Benefits

• Paid time off
• Employee vehicle purchase discounts
• Strong growth potential into full shop manager/lead role

Company DescriptionCar Connection Raleigh is a fast-growing used car dealership and full-service repair facility. We focus on high-quality repairs, efficient workflow, and strong customer satisfaction. We are growing quickly and looking for the right person to help lead the service department.Company DescriptionCar Connection Raleigh is a fast-growing used car dealership and full-service repair facility. We focus on high-quality repairs, efficient workflow, and strong customer satisfaction. We are growing quickly and looking for the right person to help lead the service department.

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.