Lead Field Service Technician

Job DescriptionJob Description

Since 2018, Elevate Aircraft Seating has been enhancing the passenger experience through innovative aircraft seat design and manufacturing. With locations in California, Washington, and Germany we are guided by creativity, collaboration, and a shared commitment to quality.

We are looking for a skilled Lead Field Service Technician to join our team in Huntington Beach, CA. This is an on-site position based in Huntington Beach, CA. We value teamwork, inclusivity, and continuous professional development, and we offer competitive benefits along with opportunities for growth.

JOB SUMMARY

The Lead Field Service Technician is responsible for providing on-site support at Boeing FAL for Elevate Aircraft Seating. The Lead Field Service Technician provides technical support to The Boeing Company and various airline customers during the build of an aircraft specific to installation issues, damaged parts, reworking pickups, cosmetic defects and any customer relations issues. The position requires sound technical judgment and problem-solving skills to generate innovative solutions and to adapt to failures and issues. This position will work under general supervision and reports to the Product Support Manager.

SUMMARY OF JOB DUTIES - Essential Functions (Other duties and projects may be assigned or requested.)
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Serves customers by providing on-site support to Boeing and airline customers during the build of an aircraft specific to installation issues, damaged parts, reworking pickups, and cosmetic defects.
• Performs rework in the areas of receiving, BFE, factory and flight line relating to all Boeing built Aircraft's. Ensuring that all rework preformed at Boeing adheres to Elevate Aircraft Seating drawing and specific rework instructions.
• Handles moderately complex issues themself and refers highly complex issues to the Product Support Manager.
• Reworks and stamps pickups on all seat class types written by Boeing and airline customers during the build of the aircraft.
• Replaces and troubleshoots faulty electronic components and other damaged parts, adjusting misaligned panels and trim pieces, and provides assistance to Boeing seat installation team.
• Sustains a high-quality level of workmanship at all times.
• Responds promptly to all communication and maintains good rapport with Boeing personnel and customers.
• Follows Elevate Aircraft Seating and Boeing safety guidelines or processes.
• Submits part order requests and understands the POA / SOA process at Boeing and Elevate Aircraft Seating.
• Escorts Elevate Aircraft Seating guests and/or technicians safely around Boeing facilities.
• Attends Boeing’s daily stand-up/tie-in meeting.
• Adheres to Boeing and Elevate Aircraft Seating’s training requirements that relate to Flight line, Safety and other course overviews throughout the year.
• Coordinates verbally with QA's, Engineers, Product Support Manager, Technicians and other key Boeing and Elevate Aircraft Seating personnel on a daily basis.
• Contribute to team effort by accomplishing related results as needed.
• Maintain a safe, secure and legal work environment, adhering to all Company policies and procedures.
• Maintain and protect the confidentiality of the Company’s information and products.

GENERAL QUALIFICATIONS – Education, Knowledge, and Experience

Education:

• High School Diploma or equivalent required. Associate degree in a related technical field .

Experience:

• 2 years of Aircraft Service experience related to troubleshooting and repairs on Aircraft interiors required.

Skills:

• Knowledge of Elevate Aircraft Seating passenger seating product .
• Basic knowledge of CMM's, drawings and other important technical documents.
• Mechanical ability with hand and power tools.
• Basic computer knowledge and familiarity with MS office applications.
• Proficient using smart phones / tablets to send emails, pictures and other applications.
• Ability to work efficiently in stressful situations.
• Follow instructions and complete jobs in a timely manner.
• Excellent customer service and communication skills, verbally and written.

Skills/Experience:

• Microsoft Office proficiency (i.e., Excel, Word, Outlook, Excel)

Other:

• Must have the availability to work various hours, after hours and weekend as needed.
• Must have ability to maintain multiple tasks simultaneously, including the ability to manage assignments from more than one customer during any given day.
• Willing to travel to other Boeing FALs in other states and other international Elevate Aircraft Seating sites.
• Valid driver's license, clean driving record and the ability to obtain a passport.

SUPERVISION PROVIDED TO THE POSITION

• This position will work under general supervision and reports to the Product Support Manager.

PROBLEM SOLVING

• Handles moderately complex issues themself and refers highly complex issues to the Product Support Manager.

SKILLS

• Communicate clearly and effectively in English, both verbally and in writing.

COMPENSATION & BENEFITS
Elevate Aircraft Seating offers competitive wages and benefits to recognize employees for their work. The base pay offered will vary depending on job-related knowledge, skills, location, experience and take into account internal equity.

Salary Range Transparency: $35.00 - $38.00 per hour

Featured Benefits:

• Up to 7% bonus potential (for bonus eligible positions)
• Generous 401(K) matching with immediate eligibility and vesting
• 3 weeks of Paid Time Off
• 12 paid holidays
• Affordable health care plans for yourself and your family
• And so much more!

Other Perks:

• Potential for growth within organization
• Supportive workplace environment with a team-oriented culture