Lead Customer Engineer in Mountain View

Energy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub. We have an audience reach of over 7 million energy professionals, 400,000+ monthly advertised global energy and engineering jobs, and work with the leading energy companies worldwide.

We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.

Job DescriptionJob DescriptionAt ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship.
We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—embracing both hybrid and remote work to bring the best minds together, wherever they are. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.
Lead AI transformations as an L3/L4 Customer Engineer, driving GenerativeAgent implementations for the world's biggest brands. Our best Customer Engineers are relentless problem-solvers who know how to navigate the power of GenerativeAI to deliver real outcomes.
You'll own the AI agent building process during customer onboarding, partnering with junior engineers to deliver results. This role is for someone who digs into complex business problems, builds great AI solutions, and scales them to millions of users. You'll work closely with strategic customers as their AI advisor, taking a "do what it takes" approach to help them get maximum value from GenerativeAgent.
You'll partner with every team: Go-To-Market, Engineering, Product, and leadership—becoming a key source of customer insight that shapes our product roadmap.What you'll do

• Own customer implementations, bringing an entrepreneurial creativity and "do what it takes" urgency
• Craft implementation strategy for complex enterprise environments
• Build and optimize enterprise AI agents with customers—understanding their workflows, pain points, and goals
• Work as strategic advisor with customer executive teams to define their AI roadmap
• Run feedback loops with Engineering—influence features based on customer needs
• Guide and mentor L1/L2 Customer Engineers in execution and customer thinking
• Lead beta testing and drive adoption of new AI capabilities

What you'll need

• 5+ years of relevant experience (product manager, consultant, founder, engineer, etc.)
• Deep technical skills—able to understand and shape complex AI agent designs
• Hands on programming skills, preferably in Javascript.
• Experience integrating with enterprise APIs (Rest APIs + JSON)
• Strong communication and relationship-building skills with executive stakeholders
• Comfortable working in fast-moving environments where you shape solutions and build them
• Track record of driving business outcomes through technology

What we'd like to see

• Computer Science, Engineering, or Math degree—or equivalent technical experience
• Experience with Generative AI, Agentic AI, or conversational AI technologies
• Background in product management, engineering, or technical leadership roles
• Experience integrating digital products with Telephony (Genesys, Cisco or AWS Connect)

Benefits

• Competitive compensation with stock options
• Comprehensive medical, vision, and dental insurance
• 401k matching
• Fitness and wellness stipend
• Mobile phone reimbursement
• Mental well-being benefits
• Professional learning and development stipend
• Parental leave, including adoptive and foster parents
• 3 weeks paid time off (increases with tenure) and unlimited sick leave

ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to , , , , or expression, , , , , or veteran status. If you have a and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-SL1 #LI-Hybrid 

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.