Lead Analytics & Visualization Ops Engineer (Missouri or Virginia) in Saint Louis

Job DescriptionJob Description

Role: Lead Analytics & Visualization Operations Engineer

Location: (On-Site) in Saint Louis, MO or Springfield, VA

At Pinnacle Business Strategies, our greatest asset is our team. We are a people-first, mission-driven organization built on a simple philosophy: when we invest deeply in our teammates, exceptional results naturally follow. We don't just talk about supportive culture; we live it by providing continuous learning opportunities and supporting your long-term career growth. When you join our team, you are not just taking a job; you are joining a collaborative community of top talent.

Our daily work is fueled by a shared commitment to making a tangible impact. At ⁠Pinnacle Business Strategies, LLC, our mission is to empower organizations to achieve exceptional performance through innovative strategies and technology solutions. Together, we bring an entrepreneurial mindset to align cutting-edge technology, IT integration, and geospatial analytics to help solve complex challenges. If you are looking for a dynamic workplace that values your unique contributions and actively champions your development, Pinnacle is the place to build your future.

Role Summary

The Lead Analytics & Visualization Operations Engineer is responsible for leading the design, development, and sustainment of operational analytics dashboards and websites that provide mission-critical insights for the government customer’s leadership team. This role ensures the operational continuity and effectiveness of visualization solutions, enabling data-driven decision-making across the organization.

As a Lead member of the team, this individual will supervise a small, growing team while also performing hands-on development, maintenance, and analysis of data visualization solutions. The ideal candidate is a proactive problem-solver with deep expertise in analytics, visualization technologies, and IT service operations.

Responsibilities

• Supervise and mentor junior team members, providing guidance on analytics, visualization, and operations support.
• Oversee workload distribution, ensuring timely project completion and operational support.
• Serve as the primary point of contact for stakeholders, ensuring high-quality service delivery.
• Collect, condition, and analyze data to identify patterns, trends, and actionable insights.
• Utilize advanced analytics tools to provide real-time, meaningful visualizations for IT service and operations management.
• Ensure the accuracy and integration of data sources, maintaining high-quality outputs for leadership decision-making.
• Oversee the sustainment and management of Application Programming Interfaces (APIs) and data content sources.
• Troubleshoot and resolve technical issues related to operational analytics dashboards and websites.
• Implement best practices for data security, governance, and compliance within visualization tools.
• Provide superior customer service to internal stakeholders, ensuring visualization solutions meet mission needs.
• Collaborate with cross-functional teams to refine analytics and visualization capabilities.
• Develop user documentation and training materials to enhance the adoption and usability of analytics tools.
• Supervisory Responsibilities
• Other duties as assigned

Qualifications

• *Active TS clearance with the ability to obtain CI poly*
• High School Diploma with GED equivalent, 10+ years of relevant experience OR:
• Associate’s degree and 6+ years’ experience OR:
• Bachelor’s Degree and 4+ years’ experience
• • Relevant experience in the following:
  • Analytics
  • Visual Operations
  • Data Collection
  • Experience in the Intelligence Community
• Successfully pass background and drug screening

Qualifications:

• Experience leading or mentoring technical teams supporting enterprise analytics, data visualization, or IT operations.
• Experience developing operational dashboards using tools such as Grafana, Power BI, Tableau, Kibana, or similar analytics and visualization platforms.
• Proficiency with SQL, Python, PowerShell, or similar scripting to automate data collection, analysis, and reporting.
• Experience supporting a United States Intelligence Community (IC) organizations.

Knowledge, Skills, and Abilities:

• Ability to work independently and yet be effective within a team setting
• Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment
• Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
• Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
• Excellent skills in Microsoft Word, Excel, and other Office applications
• Proficient with Microsoft Office Applications, and experience working in a home office setting as well as the ability to train end users on frequently asked technical issues.
• Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired.
• Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it