Large-Site Program Manager

Job DescriptionJob Description

Job Title: LS Program Manager (Large Site)

Department: Houseless Intervention Services

Reports to: Director of Village Sheltering or Director of Indoor Sheltering

Salary Grade/Level/Family/Range: $84,975/yr, Step I, FY 2024-25

Effective Date: 1-Oct-24

FLSA Classification: Exempt / Salaried

Hours: Mon-Fri 9am-5pm or as needed

Job Summary: The LS Program Manager (Large Site) will run the day-to-day operations of the shelter and be responsible for the staff and participants. Duties and Responsibilities are used in revising or developing performance review objectives for employees. This job description is for large program sites.

Duties/Responsibilities:

• Participant
  • Process and Oversee resident/client intakes and discharges with completion of associated forms.
  • Maintain resident/client files including progress notes and other records.
  • Connect /clients to appropriate self-sufficiency resources and community-based resources.
  • Point Person/Face of Program.
  • Effectively communicate with participants to build relationships, give counsel and share resources.
  • Participate and oversee crisis response.
• Administration, Facilities, & Compliance
  • Ensure that all programs, policies & protocols are in line with JOHS standards & requirements. Including the enforcement of the Village Manual.
  • Maintain effective communication with all staff, volunteers, programs, and community partners.
  • Direct organizational operations, projects, or services.
  • Attending appropriate community and county professional meetings.
  • Engage with Community partners to make/ receive appropriate housing referrals when necessary.
  • Enter data into the Homeless Management Information System (HMIS).
  • Analyze data to inform operational decisions or activities.
  • Adhere to all state and federal privacy and security regulations applicable to the program, and to Sunstone Way’s policies and agreements regarding confidentiality, privacy, and security.
  • Ensure that all areas utilized by shelter participants and staff are clean, organized, and left in an orderly manner during and after each shift. This may include, but is not limited to, cleaning waste, soiled clothing, dirty dishes, etc.
  • Responsible for Cleaning, Supervision of cleaning and staff accountability.
  • Attend and participate in staff meetings, trainings as directed by the training and safety manager and site leadership
  • Support and engage other Program Managers at Sunstone Way fundraisers, activities, and other events.
  • Liaison between internal staff, participants, and external partners.
  • Analyze financial records to improve efficiency.
  • Critical incident reporting/ incident reporting.
  • Data Oversight, review site notes and address issues.
  • Order Supplies and oversight of supplies.
• Supervisory
  • Responsible for Team Lead Supervisor and Navigation Specialist.
  • Prepare staff schedules, work assignments, and provide staffing coverage as needed.
  • Participant grievance management.
  • Responsible for reviewing, correction, and approval of timecards of direct reports by the scheduled determined by payroll.
  • Responsible for the review of expense reports (Divvy, Humanity, TriMet, Lyft).
  • Submit and oversee submitted Maintenance Reports for site property as needed
  • Run Staff Meetings and community meetings.
  • Performance reviews, coaching and development of direct reports or new hires.
  • Consequence Conversation/milieu management with Behavioral Health Specialist.

Experience:

• 2 - 3 years’ experience as a Program Manager or similar position.
• Client information databases, developing operating strategies, plans, or procedures.
• Direct administrative or support services.
• Knowledge of human behavior and performance; individual in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Knowledge of principles and processes for providing customer/ personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Education:

• Master’s or Bachelor’s Degree in Social Work, Psychology, or another related field.
• Other management or leadership certification or training.
• Lived experience

Required Skills/Abilities:

• Understanding of Housing First, Trauma Informed Care, and Harm Reduction models.
• Being open to change (positive or negative) and to considerable variety in the workplace.

Additional eligibility requirements:

• Sufficient manual dexterity and physical ability to perform assigned tasks.
• Must be able to pass a background check upon offer.
• Must be able to work in a drug-free environment.
• Ability to maintain regular attendance and be punctual.

Work environment:

Working indoors and outdoors in heat and cold | Slippery and uneven walking surfaces | Working in close proximity to others | Exposure to offensive odors

Physical Requirements:

Ability to lift up to 50lbs | Bending, stooping, reaching | Sitting for extended periods of time | Standing for extended periods of time

Travel required:

Occasional travel to and from other work sites up to 15% of the time.