Landscape Maintenance Superintendent

Job DescriptionJob Description

Join our NatureCare team as a Landscape Maintenance Superintendent!

If customer satisfaction drives you and you have extensive experience in landscape maintenance management, NatureCare could be a great fit for you! We are a property maintenance management company that provides nationwide services for our customers. The Supervisor’s responsibilities impact a highly visible profile of properties for a very important client. We are looking for a dedicated, honest professional that knows how to manage their time well, how to run a small crew, and how to be proactive to grow the account.

The Landscape Maintenance Superintendent is responsible for service delivery excellence:

• Manage over 30 properties that need weekly landscape services
• Supervise and support a small landscape crew over a large local region
• Supervise on-site operations to meet customer SLAs and day-to-day management as needed
• Effectively communicate service updates to Customers and management
• Ensure check-ins and support documentation are submitted using the FieldTeam Mobile app
• Monitor and track that crews complete work on time and to scope, based on established frequencies and SLAs
• Manage and resolve escalated and complex Customer and Service Provider issues
• Provide ongoing field training to crew members as needed
• Complete site inspections as needed
• Approve crew employee timecards
• Ensure compliance to policies and procedures
• Execute employee performance reviews and facilitate disciplinary actions
• Be ‘On Call’ for related Customer inquiries
• Monitor/Respond to customer service team inquiries and provide timely follow up

Qualified Landscape Maintenance Superintendent applicants possess the following skills/abilities:

• Ability, knowledge, and aptitude to train on all required site services
• Management skills that maintain/improve Customer relationships and crew retention
• Ability to de-escalate and resolve concerns and work with an attention to detail
• Excellent work ethic and leadership skills, work independently with minimal oversight
• Excellent communication skills – written, in person, and over the phone
• Effective time management, organization, project management, and task prioritization skills
• Demonstrate persistence, ability to overcome obstacles, and consistently achieve goals
• Ability to manage laborer crew in landscape maintenance and manage their time and productivity
• Ensures excellent customer satisfaction and demonstrates a business mindset
• Ability to discover substandard site issues and opportunities for improving the properties

Experience:

• 4+ years of experience in landscape maintenance or landscaping industry
• Valid driver’s license with no DUI and able to drive a truck with trailer and equipment
• 2+ years of experience in irrigation systems repair and management
• Small engine repair experience

We Offer:

• Paid training and paid time off
• Medical, dental and vision benefits
• Group life insurance
• 401K with 4% company match
• Flexible Spending Account
• Company work vehicle and cell phone provided

Salary: Up to $58,000 annually DOE

Trucks and equipment are provided to manage the portfolio of commercial properties. Applicants must be able to pass a background check and pre-employment drug screen. NatureCareFL is an Equal Opportunity Employer.