Labor / Shop Worker; Service Technician

Job DescriptionJob Description

Rock Machinery is looking for a self-starter Field Service Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.  We are willing to train entry level service technicians in the Aggregate / Mining field.

Responsibilities - willing to train

• Provide service and customer support during field visits on aggregate equipment (crushers, screens, and conveyor related equipment
• Maintain a high level of aptitude in industry for the repair of aggregate equipment
• Tie workflow to schedule
• Manage all on site installation, repair, maintenance, and test tasks
• Diagnose errors or technical problems and determine proper solutions
• Produce timely and detailed service reports
• Document processes
• Operate vehicle in a safely manner and use field automation systems
• Follow all company’s filed procedures, safety requirements, and protocols
• Cooperate with technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations/briefings
• Build positive relationships with customers

Requirements

• English is a must, Spanish would be a plus
• Ability to work flexible shifts and to adapt to changing work schedules
• Familiarity with mobile tools and applications

Company DescriptionFounded in 2004, Rock Machinery is a trusted distributor of process equipment and parts for the aggregate, recycling, and mining industries. With our headquarters in Allenton, Wisconsin, and a branch office in Osseo, Wisconsin & Woodburn, Indiana, we pride ourselves on our commitment to customer satisfaction and our team’s deep industry experience.Company DescriptionFounded in 2004, Rock Machinery is a trusted distributor of process equipment and parts for the aggregate, recycling, and mining industries. With our headquarters in Allenton, Wisconsin, and a branch office in Osseo, Wisconsin & Woodburn, Indiana, we pride ourselves on our commitment to customer satisfaction and our team’s deep industry experience.