L2 Technical Support Analyst in Jacksonville
Job Description
Description
ONSITE IN JACKSONVILLE, FL
We are seeking a highly capable Level 2 Technical Support. This role is responsible for providing advanced technical support across a multi-client environment, with a strong emphasis on network infrastructure, troubleshooting, and escalation management.
The ideal candidate thrives in a fast-paced MSP setting, demonstrates strong problem-solving skills, and can independently manage complex incidents while maintaining exceptional client experience.
Key Responsibilities
Serve as the primary escalation point for L1 support on complex technical issues
Diagnose and resolve advanced infrastructure, networking, and system-related incidents
Manage ticket queues to ensure SLA adherence and timely resolution
Perform root cause analysis and implement preventive measures
Networking (Core Focus)
Troubleshoot and support:
LAN/WAN environments
Routing & switching (VLANs, STP, etc.)
Firewalls (Fortinet, Cisco, Palo Alto, etc.)
VPN technologies (site-to-site, client VPN)
Monitor and maintain network performance across multiple client environments
Assist in configuring and deploying network devices and solutions
Support SD-WAN and cloud networking where applicable
Support mixed environments including:
Windows Server (Active Directory, DNS, DHCP, Group Policy)
Microsoft 365 / Azure (, authentication, conditional access)
Virtualization platforms (VMware/Hyper-V)
Perform system maintenance, patching, and upgrades
Client & Service Delivery
Communicate effectively with clients to provide updates and technical guidance
Translate technical issues into business impact for non-technical stakeholders
Participate in client onboarding and infrastructure assessments
Continuous Improvement
Contribute to knowledge base documentation and standard operating procedures
Identify recurring issues and recommend automation or process improvements
Support project teams on implementations and migrations when needed
Required Qualifications
3–5+ years of experience in a technical support or MSP environment
Strong hands-on experience with network troubleshooting and administration
Solid understanding of:
TCP/IP, DNS, DHCP, VPNs
Routing and switching fundamentals
Experience with firewall configuration and management
Proficiency in Windows Server environments and Microsoft 365
Experience working within a ticketing system (ServiceNow, ConnectWise, etc.)
Qualifications
Industry certifications such as:
CCNA / CCNP
CompTIA Network+ or Security+
Microsoft (Azure / M365) certifications
ONSITE IN JACKSONVILLE, FL
Job Type & Location
This is a Contract to Hire position based out of Jacksonville, FL.
Pay and Benefits
The pay range for this position is $25.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job\n classification and length of employment. Benefits are subject to change and may be\n subject to specific elections, plan, or program terms. If eligible, the benefits\n available for this temporary role may include the following:\n\n
• Medical, dental & vision\n
• Critical Illness, Accident, and Hospital\n
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n
• Short and long-term disability\n
• Health Spending Account (HSA)\n
• Transportation benefits\n
• Employee Assistance Program\n
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Jacksonville,FL.
Application Deadline
This position is anticipated to close on Jun 30, 2026.
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\nAbout TEKsystems\n\n
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
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The company is an equal opportunity employer and will consider all applications without regards to , , , , , , veteran status, disability, , , genetic information or any characteristic protected by law.
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\nAbout TEKsystems and TEKsystems Global Services \n\n
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
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The company is an equal opportunity employer and will consider all applications without regard to , , , , , , veteran status, disability, , , genetic information or any characteristic protected by law.
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San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
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Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.