KCC Deputy Operations Manager

Job DescriptionJob DescriptionDescription:

LDRM is joint venture between two companies, DTSV and Lockwood Hills, a subsidiary of Akima. At LDRM, we streamline the review, validation, compliance, and submission of virtually any government-specific system application that enables our customers to achieve predictably lower costs, greater information security, leaner operations, and more effective digital government. LDRM specializes in background investigation support, records management, business automation and optimization, and administrative support. If you would like more information regarding LDRM please go to: www.ldrmllc.com.

LDRM is seeking a Deputy Operations Manager!

The Deputy Operations Manager (DOM) reports to the site Operations Manager (OM) and is responsible for assisting in all contract operations at Kentucky Consular Center in Williamsburg KY, to include contract service delivery; customer satisfaction; site staffing/engagement, and employee conduct, morale, and welfare. The DOM should assist the OM in providing vision, purpose, direction, and oversight for all site operations and activities related to service delivery, employee conduct, morale and welfare, and leader development. The DOM should assist in leading customer relationships and provide exemplary customer service to internal and external customers as well as proactively identifying and addressing customer needs. Additionally, the DOM would act as the OM in the event of OM absence.

Essential Duties and Responsibilities are:

· Assist OM in management of site service delivery operations to ensure compliance with all contractual and company-directed performance, production, timeliness, and quality standards.

· Provide exemplary customer service to internal/external/corporate customer, proactively identifying and addressing customer needs.

· Assist in the hiring and management of a technically proficient and professionally capable staff over the life of the contract.

· Hold one-on-one feedback sessions with Assistant Operations Managers (AOMs) also ensuring a center culture which engages leadership in one-on-one feedback sessions with direct reports.

· Effectively work with union leadership to manage within the union site environment.

· Generate timely, accurate, and relevant performance data to enable adequate monitoring, oversight, and performance measurement of support services.

· Manage deliverables to completion ensuring inputs and reviews are timely/accurate.

· Respond rapidly and effectively to changes in product line demand.

· Conduct continuous improvement to enhance service delivery and optimize performance.

· Identify and communicate site staffing needs for incorporation into the staffing plan.

· Promote innovation, efficiency, and effectiveness.

· Resolve problems with minimal disruption to contract service delivery.

· Lead proactively to minimize probability and severity of safety-related incidents.

· Conduct informational briefings and management reviews as required.

· Travel in support of offsite program updates, planning, and teambuilding (< 10%).

· Assist and enable employee growth and advancement.

· Apply feedback, delegation, and coaching to professionally develop all staff.

· Ensure program profitability through sound financial management.

Requirements:

· US

· Must possess at least seven (7) years of management experience

· Must possess at least five (5) years of managing experience on a large-scale operation

· Proficient with Microsoft Outlook, Word, Excel, and Power Point

· Advanced knowledge and skills in Microsoft Excel

· Superior organizational skills and work ethic

· Excellent written and oral communication

· Demonstrated ability to lead large teams

· Must have the ability to obtain and maintain a Top-Secret level security clearance

Qualifications

· Bachelor’s degree or higher in relevant field

· Experience managing a unionized workforce

· Experience managing a large U.S. Government contract or program

Physical Demands: While performing the duties of this job, the employee may occasionally be required to stand; walk; sit; lift; bend; reach; carry; stoop; kneel; use hand and fingers to handle, or feel objects, tools, or controls; use fingers and hands to type or write; speak; or hear. Specific vision abilities may be required to perform the job which may include close vision, distance vision, vision, peripheral vision, depth perception, or the ability to adjust focus.

Work Environment: Onsite - onsite office work required.

LDRM is a federal government contractor specializing in application processing support services. LDRM is a joint venture between two companies, DTSV and Lockwood Hills, a subsidiary of Akima. If you would like more information regarding LDRM please go to: www.ldrmllc.com.

DTSV and Lockwood Hills Federal, a subsidiary of Akima, are Equal Employment Opportunity employers - All qualified applicants/employees will receive consideration for employment without regard to that individual’s , , , or creed, or ancestry, (including ), , , , , , veteran status, genetic information, , citizenship, or any other characteristic protected by law.