Jr. Desktop Service Technician

Job DescriptionJob Description

S&S Health is a premier healthcare administration company located in Mason, Ohio. We offer self, level, and fully funded solutions that lower costs while improving outcomes with a consumer-centric experience. Our integrated benefits, services, and technology platform are designed to meet the needs of employers, third-party administrators (TPAs), and health systems. With a nationwide presence, we have the capability to sell and service in every state.

The Junior Desktop Service Technician supports IT operations by installing and configuring software and hardware, managing systems and network tools, and resolving technical issues. This role ensures a reliable and secure computing environment for users across the organization and works closely with internal teams to deliver seamless support and system functionality.

Responsibilities:

• Install and configure Microsoft Windows operating systems, desktop environments, and network tools
• Set up and maintain user accounts, workstations, and device access through Active Directory
• Monitor system performance and proactively identify and resolve issues to maintain stability
• Troubleshoot hardware, software, and connectivity problems across PC and Mac environments
• Collaborate with developers, analysts, and other IT staff to assess system needs and implement improvements
• Support local technical teams and end users with system usage and technical training
• Respond to service requests and escalate complex issues as needed to ensure timely resolution
• Assist in managing cloud-based tools and applications including Office 365 and Adobe products

Qualifications:

• Experience in a Help Desk, IT support, or desktop services role
• Proficiency with Microsoft operating systems, Active Directory, and Exchange Server
• Familiarity with PC hardware, cloud-based tools, and Mac workstation integration
• Associate degree in Information Systems, Information Technology, or related field
• Strong troubleshooting and problem-solving skills with a focus on user satisfaction
• Excellent communication skills with the ability to explain technical issues clearly
• Ability to manage multiple priorities and adapt in a fast-paced environment

S&S Health is committed to creating a safe and secure workplace for all employees. Please note that all final candidates will undergo a comprehensive background check and drug testing as part of our hiring process.