Jewelry Repair Project Manager & Sales Consultant

Job DescriptionJob Description

Oaks Jewelers is a well-established, third-, family-owned jewelry store that has proudly served the vibrant Berkeley community on Solano Avenue since 1948. We’re known for our quality craftsmanship, exceptional service, and welcoming atmosphere.

We are seeking a dynamic, industry-experienced professional who thrives in both the technical and customer-facing sides of the jewelry business. This unique “hybrid” role combines project management for jewelry repairs with high-level sales and client service. The ideal candidate will have a strong jewelry sales background, hands-on repair knowledge, and the ability to seamlessly transition between our manufacturing and sales floors.

Key Responsibilities

• Repair Project Management – Oversee and coordinate the jewelry repair process from intake to delivery.

• Client Consultations – Meet with customers to evaluate repair needs, provide estimates, and ensure exceptional service throughout the process.

• Team Collaboration – Work directly with our lead goldsmith and sales team to ensure accurate execution of repairs and clear communication between departments.

• Inventory & Materials Management – Order and track materials, and manage outsourced projects via online platforms.

• Sales & Customer Service – Assist customers with purchases, qualify clients for orders, and facilitate custom design projects.

• Merchandising – Support store setup, display, and visual merchandising to maintain an inviting showroom.

• Custom Jewelry Coordination – Collaborate with clients to design, source, and produce unique pieces.

Required Skills & Qualifications

• Proven jewelry sales / repair experience (3 years minimum)

• Basic to intermediate jewelry repair knowledge and hands-on skills

• Strong customer service skills with a professional, friendly demeanor

• Excellent organizational skills and attention to detail

• Proficiency in computer systems and online platforms

• Ability to multitask in a fast-paced environment

• Clear and effective communication skills

• GIA Certification or other jewelry industry credentials

• Reliable attendance and strong work ethic

• Trustworthy with excellent professional references

Benefits

• Flexible hourly work schedule (closed Sundays & Mondays)

• Paid vacation, holidays, and lunch breaks

• CalSavers Retirement Plan

• Supportive, family-like work environment with growth opportunities

Compensation

• $30 – $40 per hour, based on experience

If this sounds like you, we’d love to hear from you. Join our team and be part of a tradition of excellence that has been serving the community for over 75 years. Please submit your resume and a cover letter, including a clear description of your experiences and specific competencies. We will evaluate your skills to see if they fit our needs. Please also include a minimum of 5 professional and personal references.