Item & Product Information Management (PIM) Manager

Job DescriptionJob Description

About NCS:

Carwash Solutions is the standout leader among car wash manufacturers in North America. Since 1973, we’ve served the industry with excellence, growing to become the premiere provider of high-quality equipment and solutions, full-spectrum service and support, and sustainable chemistry. A lot has changed since 1973, but our core values remain the same. NCS will always be committed to hard work, quality and innovation.

Job Summary:

We are seeking a Product Information Management (PIM) Manager to own the integrity, and alignment of items and product structures across our organization’s systems and the individual products lifecycles. This role will collaborate with product, IT, engineering, finance, supply chain, and operations teams to ensure the accuracy and efficiency of item and product data such as Product Configurations, BoMs (Bill of Material), SKUs, item costing, item retail pricing, from development and procurement, to production and delivery, and obsolescence. This individual will also develop and oversee the required processes, verification and reporting to ensure consistent understanding, use and maintenance of data across departments. The ideal candidate will also have depth in another product related area such as pricing & product profitability, product management, data integration platforms (e.g. Snowflake, Mulesoft, Boomi), manufacturing operations, or Lean / process improvement leadership.

Key Responsibilities:

Item and Product Structure Management

• Oversee the creation, maintenance, and accuracy of item master data, product structures, and BOMs in our systems.
• Partner with Sales and product leaders to confirm expected product lines are available for sale and accurately priced.
• Collaborate with engineering teams to ensure product designs and structures are accurately reflected in our systems.
• Work with purchasing to ensure items are properly identified, sourced, ordered, and managed efficiently.
• Coordinate with operations to ensure item availability and proper usage in production and inventory.
• Serve as a single point of accountability for product revision control collaborating with all stake holders to balance old revision inventory disposition and new product revision availability
• Facilitate information sharing between departments for cross functional activities like demand forecasting and quality management.

Cross-Functional Collaboration

• Act as the primary liaison between engineering, purchasing, sales and operations teams to manage item and product lifecycles.
• Ensure new product introductions (NPI) are accurately documented and tracked through their lifecycle.
• Drive continuous improvement in item management processes by identifying and addressing inefficiencies.

Item Lifecycle Management

• Manage the end-to-end lifecycle of items, from initial creation through changes, obsolescence, and replacement.
• Ensure that item data is up-to-date and accurately reflects the latest product and engineering specifications.
• Monitor item performance, usage, and lifecycle stages to optimize inventory levels and reduce costs.

Systems and Data Management

• Maintain and improve item and product management systems (ERP, MRP, PLM, CPQ, etc.).
• Ensure data integrity across systems by ensuring the right data connections are established and performing regular audits of item and product records.
• Generate reports and insights on item usage, performance, and lifecycle status for leadership review.

Process Development and Documentation

• Develop and document standard operating procedures (SOPs) for item and product management processes.
• Implement and support data change management processes, including item revision management and Engineering Change Notices (ECNs).
• Ensure compliance with company policies and industry standards for product data management.
• Lead training efforts on best practices with critical stakeholders (product managers, finance teams, procurement analysts, etc).

Qualifications:

• Bachelor’s degree in Business, Supply Chain Management, Engineering, Data Management, or a related field (or equivalent experience) - Masters degree a plus.
• Minimum of 3-7 years of experience in product data management, inventory management, or a related role.
• Experience managing teams of direct reports.
• Experience working with cross-functional teams including engineering, purchasing, and operations.
• Proficient in using ERP, MRP, PLM systems for item and product management.
• Strong understanding of BOMs, product lifecycle management (PLM), and change control processes.
• Excellent problem-solving, analytical, and communication skills.
• Working knowledge of product financial considerations (costing, cost roll ups, pricing, discounting).
• Knowledge of Lean, Six Sigma, or continuous improvement methodologies is a plus.

Key Skills:

• Product lifecycle management (PLM)
• Bill of Materials (BOM) management
• Master data management
• ERP, MRP, CPQ, PLM systems - especially NetSuite and Salesforce
• Cross-functional collaboration
• Change management (ECNs and revision control)
• Process improvement and SOP development
• Data accuracy and reporting

Grow your career supported by an energized and passionate team, professional development, training, flexibility and opportunities for advancement. We offer competitive wages and benefits including comprehensive health, dental and vision coverage, matching 401(k), paid time off and more.

Carwash Solutions is a proud equal opportunity employer. We are a drug free, EEO employer committed to a diverse workforce. We will consider all qualified candidates regardless of , , , , marital status, personal appearance, , , family responsibilities, , education, political affiliation or veteran status.