IT Technical Support Analyst I (Tier 1) in Dallas

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Job DescriptionJob Description

Dallas Market Center is seeking a hands-on IT Technical Support Analyst I to join our onsite Help Desk team. This position provides first-line technical support for computers, mobile devices, and systems across campus. You’ll handle user requests, troubleshoot hardware and software, and help ensure all systems stay reliable and secure.

This is a customer-facing, onsite role ideal for someone who enjoys solving problems, learning new technology, and supporting a fast-paced business environment.

Key Responsibilities

• Serve as the first point of contact for IT support tickets and user requests
• Diagnose and resolve desktop, laptop, printer, and basic network issues
• Support Microsoft 365, Windows 10/11, and standard business applications
• Escalate complex issues to Tier 2 support when necessary
• Track and maintain hardware and software inventory
• Assist with setup and troubleshooting of AV systems, digital signage, and Market event technology
• Support VoIP phones, conference room systems, and other end-user technology
• Promote IT security best practices including MFA and phishing awareness
• Participate in Market event support and special project deployments
• Maintain accurate ticketing and documentation in the IT system

Qualifications

• High school diploma or equivalent required; technical certifications (CompTIA A+, Network+)
• 1–2 years of IT support experience in a business or campus environment
• Working knowledge of Windows, Microsoft 365, and general networking
• Strong communication and customer service skills
• Ability to lift 40 lbs and provide hands-on support across the property

Why You’ll Love It Here

• Onsite, team-based environment with direct user interaction
• Exposure to enterprise IT systems and event operations
• Opportunities for skill growth and certification reimbursement

Location: Dallas, TX (Onsite Only)
Department: Information Technology
Schedule: Monday–Friday, 8:00 AM–5:00 PM, plus Market weekends
Status: Full-Time, Regular

Company DescriptionDallas Market Center is a global business-to-business trade center and the leading wholesale marketplace in North America connecting retailers and interior designers with top manufacturers in home decor, furniture, gifts, lighting and fashion. Inside its dynamic, five million square foot campus near downtown Dallas, nearly 200,000 customers from all 50 states and 85 countries seek industry trends, business education and new products via open-daily showrooms and from exhibitors participating in trade events held throughout the year.

Benefits
•\tMedical, Dental, Vision, and Pet Insurance
•\tLife and AD&D Insurance at no cost
•\t401(k) with company match
•\tPaid time off and holidays
•\tEmployee discounts at food outlets onsite, including Starbucks
•\tWellness offerings such as flu shot clinics and CPR certification
•\tFree, covered parking with secure card access
•\tAccess to private events such as trade shows, sample sales, and seminarsCompany DescriptionDallas Market Center is a global business-to-business trade center and the leading wholesale marketplace in North America connecting retailers and interior designers with top manufacturers in home decor, furniture, gifts, lighting and fashion. Inside its dynamic, five million square foot campus near downtown Dallas, nearly 200,000 customers from all 50 states and 85 countries seek industry trends, business education and new products via open-daily showrooms and from exhibitors participating in trade events held throughout the year.\r\n\r\nBenefits\r\n•\tMedical, Dental, Vision, and Pet Insurance\r\n•\tLife and AD&D Insurance at no cost\r\n•\t401(k) with company match\r\n•\tPaid time off and holidays\r\n•\tEmployee discounts at food outlets onsite, including Starbucks\r\n•\tWellness offerings such as flu shot clinics and CPR certification\r\n•\tFree, covered parking with secure card access\r\n•\tAccess to private events such as trade shows, sample sales, and seminars

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.